Front Desk Agent, Austin (The Code, an AvantStay Hotel)

Neara; Austin (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Insurance

Paid time off

Complimentary stays

Retirement plan via Betterment

Paid parental leave

Fitness reimbursement

Cell phone reimbursement

Mileage reimbursement

Job summary

AvantStay is seeking a Front Desk Associate to be the face of our market office. You will manage in-person guest check-ins, handle deliveries, and support market operations while keeping a flawless guest experience.

The role is onsite in Austin, demands a proactive, detail-oriented professional who thrives in a fast-paced startup environment and is willing to work weekends/evenings. Benefits include insurance, PTO, and complimentary stays.

Qualifications

• Guest-facing hospitality professional with a customer-first mindset.
• Experience with property management tech or related systems.
• Excellent written and verbal communication skills.
• Ability to thrive in a fast-paced startup environment.
• Willingness to work weekends/evenings in Austin.
• Detail-oriented with strong organizational skills.
• Interest in real estate, hospitality, or tech.
• Ability to learn new software quickly.

Responsibilities

• Conduct live check-ins for arriving guests.
• Receive, organize and stock deliveries of supplies.
• Lift, move and organize the office and storeroom.
• Guide guests through the AvantStay experience and ensure a great first impression.
• Coordinate with field team on arrivals and requests.
• Use technology to release check-in instructions and close live check-in cases.
• Assist with inventory and linen/consumables tracking.
• Maintain and organize the office and surrounding spaces.

Skills

Guest first attitude

Technology experience

Communication skills

Startup environment

Self-starter

Attention to detail

Job description

Who we are...

AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled millennial hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry.

What we are looking for…

The Front Desk Associate is the face of AvantStay and our boots on the ground at our market office location. This is one of the most versatile roles at the company and perfect for anyone who loves being on the go and finds fulfillment in serving our guests. The Front Desk Associate’s primary responsibility will be facilitating in person guest check-ins. In addition they will be responsible for managing all aspects of the office from handling deliveries, organizing supplies, documenting par levels of linens/supplies in storage, and at times providing support to the local teams and vendors with market operations. The ideal Front Desk Associate is detail oriented and thrives on problem-solving issues. This person will primarily work onsite at the office to ensure guest check ins are flawless, while at times performing inspections or team support during not peak arrival days.

What you’ll do…

• Conduct live check-ins for our arriving guests. You are often the first impression and face of the company.
• Receive, organize and stock deliveries of housekeeping and operational supplies.
• Lift, move, unpack and do the more "unglamorous" sides of organization of the office and storeroom.
• Guide guests through the AvantStay experience, ensuring they have an amazing first impression
• Stay in constant communication with the field team with updates on guest’s arrivals and requests.
• Utilize our technology to release check in instructions and close out "Live Check-In" cases in Salesforce.
• Assist with inventory duties such as preparing items for the field team, receiving deliveries, and tracking linen/consumables use
• Maintain and organize gathering spaces including office, and surrounding area.

What you’ll bring…

• "Guest First" attitude towards hospitality including an insatiable need to create great experiences
• Broad range of technology experience including different property management systems
• Excellent communication skills - ability to communicate with a broad range of stakeholders
• Comfort working in a startup environment with empowerment to make decisions that enhance the guest experience.
• A positive attitude, self-starter mentality, and the ability to work effectively both in a team environment as well as independently
• Desire to become deeply knowledgeable about a varied group of subjects pertaining to short term rentals and housekeeping
• Strong analytical, strategic, and collaborative skills.
• Comfortable working in a very fast-paced environment.
• A perfectionist, attentive to all the details.
• Focused, hard-working and willing to do what it takes for us to reach the next stage.
• Experience in real estate, hospitality and/or tech is a plus.
• Ability to understand and convey both business issues and technical concepts
• Capable of quickly learning new software systems
• Must be based in the Austin area and willing to work some weekends and some evenings full time.

Benefits

• The role has an hourly rate of $18/hr, dependent on your skills and experience

• Generous company-sponsored insurance (medical, dental, vision, life, etc.)
• Flexible paid time off
• Complimentary and discounted stays at AvantStay properties
• Pre-tax retirement savings plans offered via Betterment
• Paid parental leave
• Fitness reimbursement
• Cell phone reimbursement
• Mileage reimbursement

When you join AvantStay

You’ll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation. Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we’re about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at AvantStay.

Equal Employment Opportunity

We’re proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.