FRONT DESK AGENT AUSTIN - FT

Paycom; Austin (TX); On-site; USD 15,000 - 22,000; Full time

Job summary

Paycom is seeking a customer-focused front desk professional to welcome guests, manage check-in and check-out, and support guests with information about hotel facilities. You will use the Opera system to provide seamless service at the Dallas/Houston properties.

Applicants should be comfortable with standing for extended periods, lifting up to 25 pounds, and communicating clearly in English. The role emphasizes guest satisfaction and may involve upselling future reservations and loyalty programs.

Qualifications

• Excellent English communication and interpersonal skills.
• Ability to stand for long periods and lift up to 25 pounds.
• Familiarity with Opera PMS preferred.

Responsibilities

• Greet guests and perform check-in/check-out procedures.
• Assist guests with requests and provide information about hotel facilities.
• Maintain knowledge of the Opera system to ensure seamless service.
• Upsell future reservations and loyalty programs.
• Follow safety and grooming guidelines and report issues.

Skills

Front desk operations

Guest services

Opera PMS

English proficiency

Upselling

Tools

Opera PMS

Telephone system

Printer/PC

Job description

Summary: To ensure appropriate checking in and checking out of guests and providing services to all guests in a courteous and professional manner.Essential Functions:To be thoroughly acquainted with all check-in and check-out procedures and policies.Be fully acquainted with hotel Opera system to be able to assist guest with seamless check in to hotel.Be fully acquainted with hotel Opera system able to assist guest with seamless check out of hotel.Use the guest names whenever possible for best impressions. Greet and welcome guest, introduce self at the first opportunity. (10 – 5 Rule)Upon departure ask the guest “How was their stay?” always thank them for choosing us and invite them to return soon again.Be familiar with guest scenarios and how to WOW the guest.Be able to/offer to assist guests with future room reservations.Know the ZIP Loyalty Program.Know where the VIP Book is kept.Be familiar with all technical equipment as related to the Front Desk.To be familiar with all hotel facilities for Dallas and Houston properties. (interchangeable)To be familiar with general organization set-up.To be familiar with the inter-relationship between the different departments.Adhere to grooming guidelines, wear Z-pin, proper uniform standards.Complete duties as requested by manager/supervisor.Follow all proper Hotel safety policies and procedures and use safety equipment as needed.Tools and Equipment:Computer and printer, telephone, pen/pencil, photo-copying machine, facsimile machineWorking Environment:Interior and on occasion exterior of hotel with exposure to weather conditions.Physical DemandsWhile performing the duties of this position, the employee is regularly required to:Stand;Walk;Use hands to handle, or feel;Reach with hands and arms;Climb or balance; stoop, kneel, crouch, or crawl;Talk or hear and taste or smell;Sitting;The employee must regularly lift and/or move up to 25 pounds; ability to push and pull objectsSpecific vision abilities required by this job to see, read, write, and use a computerMust be able to communicate with guests in English.No Job Description for a position can possibly include all duties, which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager.