Front Desk Agent- 1st shift

Pyramid Global Hospitality; Warrensville Heights (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent for the 1st shift. This role is pivotal in creating a welcoming atmosphere for guests, ensuring smooth check-ins and check-outs, and providing accurate hotel information. With a focus on employee development and exceptional guest experiences, the company offers a supportive environment with comprehensive benefits, including health insurance and retirement plans. If you have a passion for customer service and enjoy working in a dynamic team, this opportunity is perfect for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401k

Uniform Allowances

On-site Wellness Programs

Hotel Discounts

Qualifications

• Friendly demeanor with excellent communication skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Greet and welcome guests, creating a positive first impression.
• Handle check-ins and check-outs efficiently.
• Manage reservations and resolve complaints.

Skills

Communication Skills

Organizational Skills

Customer Service

Multitasking

Tools

Hotel Management Software

Microsoft Office

Job description

Join to apply for the Front Desk Agent - 1st shift role at Pyramid Global Hospitality.

About Us:

Pyramid Global Hospitality values its employees and is committed to fostering a diverse, inclusive, and supportive work environment. We offer comprehensive benefits including health insurance, retirement plans, paid time off, and unique perks like on-site wellness programs and hotel discounts. With over 230 properties worldwide, we focus on employee development and creating exceptional guest experiences.

Location:

Located in Beachwood, Ohio, our hotel provides easy access to local attractions and is proud of its TripAdvisor Certificate of Excellence. We aim to build on our success by hiring the best in the business.

Position Overview:

This is a 1st shift position working from 7:00 am to 3:30 pm, with scheduling based on guest needs, including weekends. Starting pay is $15/hour, with benefits such as health, dental, vision, PTO, 401k, and uniform allowances.

Responsibilities:

1. Greet and welcome guests, creating a positive first impression.
2. Handle check-ins and check-outs efficiently.
3. Manage reservations, answer inquiries, and resolve complaints.
4. Maintain a clean and organized front desk.
5. Provide accurate hotel information.
6. Process payments and manage cash transactions.
7. Coordinate with housekeeping and maintenance.
8. Promote teamwork and a friendly work environment.
9. Perform other duties as assigned.

Qualifications:

1. Friendly, professional demeanor with excellent communication skills.
2. Strong organizational skills and attention to detail.
3. Customer service passion with a positive attitude.
4. Ability to multitask and stay calm under pressure.
5. Ability to stand for up to 8 hours.
6. Experience in hospitality or customer service is a plus but not required.
7. Flexible to work various shifts, including evenings, weekends, and holidays.
8. Proficiency in hotel management software and Microsoft Office is a plus.

Compensation:

The hourly rate is $15, based on experience and qualifications.