Front Desk Agent

Crescent Hotels & Resorts; Town of Ithaca (NY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Benefits package

401K matching

Flexible scheduling

Discounts at Crescent properties

Job summary

Courtyard By Marriott Ithaca Airport University is seeking a Front Desk Agent to greet guests, register arrivals and assist with check-out while ensuring excellent service and financial accuracy. The role involves inputting guest data, rate confirmation, room assignment, and handling payments using the hotel POS system.

Ideal candidates have hotel front desk experience, strong computer skills, and a customer-first approach.

Qualifications

• Prior experience as a Front Desk Agent or in a high-volume customer service role.
• Flexible scheduling including days, evenings, and weekends.
• Excellent computer skills and teamwork.
• Marriott brand experience is a plus.

Responsibilities

• Greet guests and register them in the system and handle check-out.
• Input guest information, rates, room assignments, and issue electronic keys.
• Assist with payments, currency exchange, and maintain accurate guest accounts.

Skills

Customer service

Communication

Computer skills

Team player

Tools

Point-of-Sale system

Job description

The Courtyard By Marriott Ithaca Airport University Is Looking For Its Next Great Team Member To Join Us On Our Front Office Team. We Are Committed To Providing You With

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members. Discounts at Marriott brand properties worldwide

Here Is What You Will Be Doing Each Day

As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards. You will greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards

Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries. Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy. Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner. Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.

Does this sound like you?

You have prior experience as a Front Desk Agent in a hotel or in a high volume industry dealing with customers. You are passionate about providing our guests with excellent customer service and thrive to always ensure guest satisfaction and enhance their experience to make it a memorable one. You are looking for some flexibility in a job, so working a variety of different shifts, including days, evenings and weekends works for your personal life. You have excellent computer skills and have a team spirit. Marriott brand experience a plus.

Our Differences Are What Make Us Great

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.