Front Desk Agent

MARANA 3 LLC; Tempe (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is looking for a dedicated Front Desk Agent to join their team in Tempe, Arizona. In this role, you will be the first point of contact for guests, ensuring their stay is comfortable and enjoyable. Your responsibilities will include managing reservations, addressing guest inquiries, and maintaining accurate records. This position is ideal for someone with a passion for customer service and a knack for organization. Join a supportive team where your contributions will enhance guest experiences and improve operational efficiency.

Qualifications

• Previous experience in customer service or front desk service.
• Ability to build rapport with guests and strong organizational skills.

Responsibilities

• Register and assign rooms to guests.
• Respond to guest needs, requests, and complaints.
• Keep records of occupied rooms and guests.

Skills

Customer Service

Organizational Skills

Communication Skills

Job description

We are seeking a Front Desk Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency.

Responsibilities:

Register and assign rooms to guests

Confirm phone and online reservations

Respond to guest needs, requests, and complaints

Collect payment from departing guests

Keep records of occupied rooms and guests

Communicate pertinent guest information to designated departments

Qualifications:

Previous experience in customer service, front desk service, or other related fields

Ability to build rapport with guests

Strong organizational skills

Excellent written and verbal communication skills