Front Desk Agent

One Ocean Resort & Spa; Sugar Land (TX); On-site; USD 21,000 - 26,000; Full time

Job summary

The Sugar Land Marriott is seeking a friendly Front Desk Agent to warmly greet guests, check them in/out, and assist with reservations. You will deliver exceptional service at the Front Desk, manage guest requests, and ensure accurate posting of charges in a fast-paced environment.

You will work with a collaborative team, follow hotel policies, handle reservations promptly, and provide a smooth arrival experience. Strong communication and teamwork are essential for success.

Qualifications

• High work ethic and self-initiative.
• Must be able to work varying schedules including nights, weekends, and holidays.
• Enjoy working as part of a team that provides great guest experiences.
• Ability to work in an office environment with desk-based tasks.
• Strong verbal and written communication skills.
• Physically able to lift 10–25 pounds as needed.

Responsibilities

• Greet and communicate cordially with guests, check them in and out, and assist with reservations.
• Post charges accurately and post reviews of reservations with special requests.
• Know how to use Front Office systems and handle daily transactions.
• Manage cash handling and accept payments from guests.
• Block rooms according to reservations and follow cancellation procedures.
• Understand hotel rates and discounts and handle same-day reservations efficiently.

Skills

Customer service

Communication

Team player

Flexibility

Attention to detail

Job description

16090 City Walk, Sugar Land, Texas 77479

Welcome to a landmark, just 15 minutes southwest of downtown Houston, where contemporary comfort and classic Texas charm converge. The Sugar Land Marriott is located in the heart of the vibrant new Sugar Land Town Square, surrounded by fabulous dining and delightful shopping venues all within walking distance. All year long, enjoy premier festivals and events on the Town Square Plaza.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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