Front Desk Agent

Accor; St. Louis (MO); On-site; USD 18,000 - 25,000; Full time

Job summary

21c Museum Hotels in the United States seeks a Front Desk Agent to welcome guests, check them in and out, and coordinate experiences with outstanding service. The role emphasizes accurate cash handling, strong guest relations, and knowledge of hotel services.

The candidate should be fluent in English, organized, and able to multi-task in a fast-paced environment while maintaining a professional, friendly demeanor at all times.

Qualifications

• High School diploma or equivalent.
• Experience dealing directly with the public and basic customer service skills.
• Must be fluent in English.

Responsibilities

• Greets guests and completes established check-in procedures using manual and computerized methods.
• Facilitates guest departure (check-out) and closes guest accounts.
• Calculates and posts monies, receipts, and guest charges with accuracy.
• Answers inquiries and reservations, communicates rates, and uses upselling to increase occupancy and revenue.
• Keeps informed about in-house and local events to advise guests.
• Accepts calls, schedules wake-up calls, and pages guests for timely service.
• Manages cash transactions at the front desk and maintains the personal bank per policy.
• Keeps a friendly, helpful demeanor at all times.
• Uses standard office equipment including phone, copier, cash register, PC, fax, and PBX.

Skills

Customer service skills

English fluency

Multitasking

Cash handling

Attention to detail

Education

High School diploma or equivalent

Tools

Cash register systems

Job description

Company Description

If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.

Come join our Flock!

Job Description

Reports To: Front Desk Supervisor/Front Office Manager

Supervises: None

General Purpose: With the goal of providing a superior experience, the Front Desk Agent is the face and voice of 21c, involved in any and all aspects of the guest experience. The Front Desk Agent is responsible for knowing all property services and amenities, welcoming guests, checking guests in and out, in addition to coordinating guest experience prior to arrival.

Specific Responsibilities:

• Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested.

• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.

• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.

• Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.

• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.

• Accepts incoming calls, assists outgoing calls, scheduling, setting wake-up calls and paging guests to provide guests with timely and efficient service.

• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

• Maintains a friendly, cheerful and courteous demeanor at all times.

• Processes all guest mail, messages and faxes: receives, sorts, notifies and distributes to guests in order to ensure the information is received by the guests in the most timely and accurate method possible.

• Stays up to date on gift shop merchandise, provides guests with information and processes gift shop sales.

• Relays art exhibition information to guests.

• Contributes and maintains established information and communications sources such as department and front desk log books in order to enhance department communications and operations.

• Provides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel.

• Performs other duties as assigned, requested or deemed necessary by management.

• Knows standard cash handling procedures and knowledge of computerized cash register systems.

• Must be fluent in English.

• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.

• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

• Standard office equipment including but not limited to: telephone, copier, cash register, PC, fax machine, and PBX machine.

• Must pass a background check.

Education/Formal Training

• High School diploma or equivalent

Experience

• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.

21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm

Qualifications

• Knows standard cash handling procedures and knowledge of computerized cash register systems.

• Must be fluent in English.

• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.

• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

• Standard office equipment including but not limited to: telephone, copier, cash register, PC, fax machine, and PBX machine.

• Must pass a background check.

Education/Formal Training

• High School diploma or equivalent

Experience

• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.

Additional Information

All your information will be kept confidential according to EEO guidelines. 21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm