Front Desk Agent

Highgate; Seattle (WA); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Travel discounts

Medical coverage options

Dental and Vision benefits

401(k) Retirement Program

Job summary

Highgate is seeking a Front Office Agent for the Kimpton Palladian Hotel in Seattle. The role involves providing excellent service to guests, handling check-ins and check-outs, and maximizing room revenue.

Successful candidates will have strong customer service skills, be able to multitask, and maintain a friendly demeanor while managing various hotel-related duties. Benefits include travel discounts, competitive medical coverage, and retirement plans for eligible associates.

Qualifications

• Experience in a hotel or related field preferred.
• Computer experience required.
• Maintain a warm and friendly demeanor at all times.

Responsibilities

• Answer inquiries from guests regarding services and amenities.
• Handle check-ins and check-outs courteously.
• Balance and prepare paperwork for closing of shift.

Skills

Customer service

Multitasking

Verbal communication

Written communication

Education

High School diploma or equivalent

College coursework in a related field

Tools

Front Desk computer system

Two-way radio

Job description

Compensation Type

Hourly

Company

Highgate Hotels

Location

Located on the seam of Belltown and the retail core, the 97-room Kimpton Palladian Hotel is within walking distance of landmarks like Pike Place Market, the waterfront, and Seattle’s best new restaurants, live music venues, cafés, and boutiques. When you’re not exploring, your home base is a 1910 landmark reinvented in a masculine‑chic style with luxe amenities, edgy design elements, and contemporary furnishings that reflect Belltown’s hip heritage. You’ll also find a heralded seafood restaurant in Shaker + Spear, a speakeasy‑style social lounge called Pennyroyal, and a lobby you won’t soon forget. The Palladian beckons today’s tech titans and tastemakers.

Overview

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check‑in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities

• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages and special promotions as listed in the Red Book.
• Be familiar with all in‑house groups.
• Be aware of closed‑out and restricted dates.
• Obtain all necessary information when taking room reservations and follow the rate‑quoting scenario.
• Be familiar with hospitality terminology.
• Have knowledge of emergency procedures and assist as needed.
• Handle check‑ins and check‑outs in a friendly, efficient and courteous manner.
• Use proper two‑way radio etiquette at all times when communicating with other employees.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Be able to complete a bucket check, room rate verification report, and housekeeping report.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Maintain and market promotions and guest programs.
• Maintain a clean work area.
• Assist guests with safe deposit boxes.

Qualifications

• College coursework in a related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer service experience preferred.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service‑oriented manner.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross‑train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.

Benefits

• In addition to travel discounts at our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage, as well as Dental and Vision benefits to eligible full‑time associates.
• Paid time off plans may also be available to associates who qualify.
• The Retirement 401(k) Program is open to both full‑time and part‑time associates who qualify.