Front Desk Agent

Huntington Hotel Group; San Jose (CA); On-site; USD 24,000 - 34,000; Full time

Job summary

Huntington in San Jose, CA is hiring a Guest Experience Specialist to be the friendly face of our hotel. You will greet guests, manage check-ins/check-outs, handle payments, and explain hotel amenities with professionalism.

As a Front Desk Agent, you’ll coordinate room assignments, assist with transportation, and share local dining and entertainment options while upholding high service standards. This full-time, hourly role starts at $21 per hour.

Qualifications

• High School diploma or equivalent required.
• Customer service experience with a talent for making people feel welcome.
• Previous hotel front desk experience is a plus but not required.

Responsibilities

• Be the friendly face of our hotel, greeting guests with warmth and professionalism.
• Efficiently manage room assignments and key distribution.
• Stay informed about hotel events, ensuring smooth guest experiences.
• Handle check-ins and check-outs seamlessly, creating memorable first and last impressions.
• Process payments and prepare accurate guest invoices.
• Keep the front desk organized, clean, and safe.
• Promote current rates, offers, and hotel packages with enthusiasm.
• Conduct engaging tours of guestrooms and meeting spaces for prospective guests.
• Jump in wherever needed with a positive, can-do attitude.

Skills

Strong communication

Flexible schedule

Hospitality mindset

Professionalism

Attention to detail

Education

High School diploma or equivalent

Job description

Join the Huntington Hospitality Team!

Your Career Starts Here — Let's Redefine Hospitality Together!

San Jose, CA

$21.00 - $21.00 per hour

At Huntington, we're not just managing and developing world-class Marriott and Hilton branded hotels—we're shaping the future of hospitality. If you're passionate about guest experiences and eager to grow in a dynamic, fast-paced environment, your next adventure starts here.

Why Huntington?

• Career Growth: Learn from industry leaders and gain hands‑on experience.


• Innovative Culture: Thrive in a team that values creativity, performance, and fresh ideas.


• Vibrant Team: Work alongside passionate professionals committed to excellence.

Position: Guest Experience Specialist

Reports To: Front Office Manager

What You’ll Do

• Be the friendly face of our hotel, greeting guests with warmth and professionalism.


• Efficiently manage room assignments and key distribution.


• Stay informed about hotel events, ensuring smooth guest experiences.


• Handle check-ins and check-outs seamlessly, creating memorable first and last impressions.


• Process payments and prepare accurate guest invoices.


• Keep the front desk organized, clean, and safe.


• Serve as the go‑to expert for hotel amenities and local hotspots.


• Recommend top dining, entertainment, and shopping options nearby.


• Manage guest communications, including mail and messages, with discretion.


• Coordinate transportation arrangements like a pro.


• Respond calmly and effectively during emergencies.


• Answer calls promptly with a friendly, professional demeanor.


• Assist guests with in-room features for maximum comfort.


• Log and follow up on guest feedback to ensure satisfaction.


• Communicate guest needs to the right departments quickly and clearly.


• Resolve billing issues with attention to detail and accuracy.


• Handle transactions securely and with integrity.


• Master property management systems and tech tools to streamline operations.


• Promote current rates, offers, and hotel packages with enthusiasm.


• Conduct engaging tours of guestrooms and meeting spaces for prospective guests.


• Jump in wherever needed with a positive, can‑do attitude.

What We’re Looking For

• High School diploma or equivalent required.


• Customer service experience with a talent for making people feel welcome.


• Previous hotel front desk experience is a plus but not required.

Key Skills For Success

• Strong communication skills: read, write, and speak clearly and confidently.


• Flexible schedule: available for varied shifts as business demands.


• Hospitality mindset: anticipate guest needs and deliver personalized service.


• Professionalism: maintain a polished appearance and demeanor.


• Attention to detail: actively listen and focus on guest interactions.

Position Information

• Position: Front Desk Agent


• Status: Full Time


• Pay Range: $21.00 - $21.00/hr


• Shift: Second (Afternoon), Third (Night)


• Req #: 11094176


• Date Posted: August 06, 2026


• Location: 10 Skyport Dr, San Jose, US, CA, 95110


• Job Category: Hourly