Front Desk Agent

Davidson Hospitality Group; San Diego (CA); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Teledoc service

Hotel discounts

Tuition reimbursement

Paid Time Off

401K match

Pet Insurance

Job summary

The Margaritaville Hotel San Diego Gaslamp Quarter (formerly Hotel Solamar) seeks a Front Desk Agent to greet guests and support a seamless arrival experience in the Gaslamp Quarter. You will be the friendly face guests rely on for check-in, local recommendations, and timely assistance.

Join a team oriented toward memorable guest experiences, collaboration across departments, and daily cash handling in a dynamic hospitality setting with a focus on service excellence.

Qualifications

• Minimum high school diploma or equivalent.
• Previous customer service experience, preferably in hospitality.
• Excellent communication and interpersonal skills.
• Cash handling experience required.
• Familiarity with hotel property management systems.

Responsibilities

• Provide exceptional guest service and a positive first impression.
• Efficiently manage guest check-ins and check-outs with accuracy.
• Respond promptly to inquiries and resolve issues professionally.
• Advise guests on local attractions, dining, and hotel amenities.
• Collaborate with departments to ensure seamless guest experiences.
• Maintain a clean and organized front desk area and workspace.
• Handle cash and card transactions accurately and securely.
• Demonstrate attention to detail and a proactive approach to guest satisfaction.

Skills

Customer service

Communication

Cash handling

Hotel PMS knowledge

Organizational skills

Flexibility

Education

High school diploma or equivalent

Tools

PMS software

Job description

Property Description

The Margaritaville Hotel San Diego Gaslamp Quarter (previously Hotel Solamar) is the brand's first city-center location on the West Coast, and seamlessly blends the excitement of a metropolitan oasis with the carefree feeling of the islands. Located in the heart of the Gaslamp Quarter, just blocks from Petco Park and the San Diego Convention Center, Margaritaville features 235 guest rooms as well as signature Margaritaville food and beverage concepts.

LandShark Bar & Grill is our 3 meal restaurant with garage style doors opening to the corners of 6th and J St. Serving guest favorites like the signature LandShark burger, fish sandwiches, tacos, and fresh salads, LandShark puts a contemporary twist on classic American beach fare. Coastal-inspired menus, live music, and views of downtown San Diego complete the breezy beach bar vibe.

5 o’Clock Somewhere, the largest downtown rooftop pool space with a hip lounge and dining area boasting live entertainment 5-7 days a week. The venue features 168 seats – 18 at the bar, and 150 seats with tables. On the poolside, there will be 42 pool chairs, including day beds and cabanas.

Overview

Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.

Summary:

• Provide exceptional customer service, creating a positive first impression for guests
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
• Collaborate with other departments to ensure seamless guest experiences
• Maintain a clean and organized front desk area
• Handle cash and credit card transactions accurately
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment
• Excellent communication and interpersonal skills
• Previous cash handling experience required
• Strong problem-solving abilities and the ability to remain calm under pressure
• Proficiency in computer systems and knowledge of hotel property management software
• Outstanding organizational and multitasking skills
• Availability to work flexible schedules, including evenings, weekends, and holidays
• High School diploma or equivalent

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

Salary Range

USD $25.50 - USD $26.00 /Hr.