Front Desk Agent

Highgate Hotels, LP; Salem (OR); On-site; USD 20,664 - 27,552; Part time

Job summary

Highgate Hotels, LP is seeking a Front Desk Agent for the Residence Inn in Salem, Oregon. This role involves providing courteous service to guests during their stay and efficiently managing check-ins and check-outs. Candidates should have a high school diploma and preferred experience in customer service and hotel operations.

The ideal candidate will excel in communication and multitasking while maintaining a friendly demeanor at all times. Join our team to contribute to an outstanding guest experience!

Qualifications

• Experience in a hotel or a related field preferred.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Maintain high standards of personal appearance and grooming.

Responsibilities

• Answer inquiries from guests regarding services and information.
• Handle check‑ins and check‑outs efficiently.
• Obtain necessary information for room reservations.

Skills

Customer Service

Computer experience

Verbal communication

Problem-solving

Education

High School diploma or equivalent

College coursework in related field

Job description

Front Desk Agent

Requisition ID: 2026-79351

Category: Front Office Operations

Job Location: US-OR-Salem

Property: Residence Inn Salem

Compensation Type: Hourly

Location: Residence Inn Salem, 640 Hawthorne Avenue, SE, Salem, OR 97301

Overview

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check‑in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities

• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages and special promotions as listed in the Red Book.
• Be familiar with all in‑house groups.
• Be aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow the rate‑quoting scenario.
• Be familiar with hospitality terminology.
• Have knowledge of emergency procedures and assist as needed.
• Handle check‑ins and check‑outs in a friendly, efficient and courteous manner.
• Use proper two‑way radio etiquette at all times when communicating with other employees.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Be able to complete a bucket check, room rate verification report, and housekeeping report.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Maintain and market promotions and guest programs.
• Maintain a clean work area.
• Assist guests with safe deposit boxes.

Qualifications

• College coursework in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer Service experience preferred.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross‑train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.