FRONT DESK AGENT

Texas Western Hospitality; Portland (OR); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to join their dynamic team. In this entry-level role, you will be the first point of contact for guests, responsible for managing reservations, check-ins, and providing exceptional customer service. Your ability to communicate effectively and resolve issues will ensure a pleasant stay for all guests. This position offers a fantastic opportunity to grow within the hospitality industry while being part of a supportive and engaging work environment. If you are passionate about guest relations and eager to make a difference, this role is perfect for you.

Qualifications

• Strong customer service skills with a friendly demeanor.
• Ability to handle guest inquiries and complaints effectively.

Responsibilities

• Register guests and manage reservations with up-selling techniques.
• Assist with sales and marketing efforts as directed by management.
• Maintain cleanliness in common areas and ensure guest satisfaction.

Skills

Customer Service

Communication Skills

Problem Solving

Sales Techniques

Education

High School Diploma

Hospitality Management Degree

Job description

Join to apply for the FRONT DESK AGENT role at Texas Western Hospitality.

Job Responsibilities

1. Book guest reservations and coordinate with the reservation center.
2. Register guests promptly and courteously, using up-selling techniques to maximize room rates; prepare for group check-ins, check-outs, and VIP arrivals; greet, register, and assign rooms to guests.
3. Handle confidential guest records with integrity.
4. Answer and route calls appropriately; take accurate guest messages.
5. Assist with sales and marketing efforts as directed by the General Manager.
6. Offer and handle requests for wake-up calls.
7. Record guest information in the pass-on log.
8. Replenish continental breakfast items as needed and maintain cleanliness.
9. Ensure the lobby and common areas are clean.
10. Perform laundry functions as directed.
11. Check guests in and out, process payments following policies.
12. Answer phone calls promptly and friendly.
13. Promote hotel services, facilities, and upcoming events.
14. Assist guests with inquiries about the property and local attractions; arrange transportation when needed.
15. Use creative reasoning to address guest objections and ensure satisfaction.
16. Resolve minor guest complaints; escalate major issues to supervisors.
17. Respond quickly to guest requests and follow up to ensure satisfaction.
18. Complete daily paperwork, including cashing out and documenting transactions.
19. Manage departmental accounting, post charges, and prepare deposits.
20. Balance cash at shift start and end.
21. Use communication equipment effectively.
22. Maintain a professional appearance and adhere to company policies.
23. Perform other duties as assigned.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality