Front Desk Agent

Benchmark, Pyramid Luxury & Lifestyle; Portland (OR); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Front Desk Agent, where you will be the first point of contact for guests, creating memorable experiences. This role offers a supportive team environment and opportunities for career growth in the vibrant hospitality industry. You will handle check-ins, manage reservations, and ensure guest satisfaction while maintaining a clean and organized front desk. With a focus on ongoing training and development, this position is perfect for those passionate about customer service and looking to thrive in a dynamic setting. Embrace the chance to be part of a team that values its employees and fosters personal growth.

Benefits

Health Insurance

Retirement Plans

Paid Time Off

Wellness Programs

Discounts on Hotel Stays

Qualifications

• Friendly and professional demeanor with excellent communication skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Greet and welcome guests, creating a positive first impression.
• Handle check-ins and check-outs efficiently, ensuring guest satisfaction.
• Manage reservations and respond to inquiries.

Skills

Customer Service

Communication Skills

Organizational Skills

Multitasking

Education

High School Diploma

Hospitality Experience

Tools

Hotel Management Software

Job description

Join to apply for the Front Desk Agent role at Benchmark, Pyramid Luxury & Lifestyle.

**About Us:**
At Pyramid Global Hospitality, people come first. We are committed to creating a supportive, inclusive environment that fosters diversity, growth, and wellbeing. Our benefits include health insurance, retirement plans, paid time off, wellness programs, discounts, and employee rates on hotel stays. We focus on ongoing training and development to help our team advance their careers across over 230 properties worldwide. Join us and experience a company that values its employees and aims to deliver exceptional guest experiences. Check out this video for more info!

**Location Description:**
Dossier offers travelers an immersive Portland experience, blending local culture with natural surroundings. Our art-filled rooms and suites feature locally inspired amenities, making your stay a true reflection of Portland's spirit. Wake up refreshed and ready to explore the region’s adventures, culture, and cuisine.

**Overview:**
Pyramid Global Hospitality manages award-winning hotels in vibrant cities. We believe in the power of hospitality and seek individuals to help us foster personal growth and excellence.

**What You'll Do:**

1. Greet and welcome guests, creating a positive first impression.
2. Handle check-ins and check-outs efficiently, ensuring guest satisfaction.
3. Manage reservations, respond to inquiries, and address complaints.
4. Maintain a clean and organized front desk.
5. Provide accurate information about the hotel, rooms, and amenities.
6. Process payments and handle cash transactions.
7. Coordinate with housekeeping and maintenance for smooth operations.
8. Promote teamwork and contribute to a friendly work environment.
9. Perform other duties as assigned.

**What We Offer:**

• Competitive salary and benefits.
• Opportunities for career growth.
• A supportive team environment.
• Ongoing training and development.

**Qualifications:**

• Friendly, professional demeanor with excellent communication skills.
• Strong organizational skills and attention to detail.
• Customer service passion with a positive attitude.
• Ability to multitask and stay calm under pressure.
• Hospitality or customer service experience is a plus but not required.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Proficiency in hotel management software is a plus.

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality