Front Desk Agent

TRU JACKSONVILLE SOUTH MANDARIN; Plummers (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k)

Health insurance

Room Discounts

Employee Discounts

Paid time off

Job summary

Driftwood Hospitality Management is seeking a Front Desk Clerk to warmly greet guests, check them in and out, and manage reservations with accuracy using our computer-based system.

You will verify credit cards, handle cash, post room charges, and provide friendly information about local attractions to ensure each guest enjoys an exceptional stay. Weekend availability is required.

Qualifications

• High school diploma preferred.
• Hospitality experience preferred but not required.
• Ability to greet guests and communicate clearly in English.

Responsibilities

• Greet guests warmly and register them in the system.
• Input guest information, room type, and rates.
• Verify and imprint credit cards for authorization.
• Handle cash, balance house bank, and post charges to rooms.
• Answer phones and relay messages to guests.
• Close guest accounts at check-out and ensure guest satisfaction.
• Resolve guest issues following established guidelines.
• Maintain a neat front desk and adhere to safety procedures.

Skills

Customer service

Communication skills

English proficiency

Cash handling

Multitasking

Computer proficiency

Education

High school diploma

Tools

PMS software

Job description

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.JOB SUMMARYThis shift does require a flexible schedule. Must be able to work weekends, including Friday's. While on the job you will be expected to greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay, as well as ensure the guest has an exceptional stay, to meet hotel’s high standards of quality.ESSENTIAL JOB FUNCTIONSThis description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.Close guest accounts at the time of check out and ensure guest’s satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor.Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times.Adheres to all company policies and procedures.Follows safety and security procedures and rules.Knows department fire prevention and emergency procedures.Utilizes protective equipment.Reports unsafe conditions to supervisor/manager.Reports accidents, injuries, near-misses, property damage or loss to supervisor.Provides for a safe work environment by following all safety and security procedures and rules.All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).Assists other Front Desk Personnel when need.Perform any related duties as requested by supervisor/manager.KNOWLEDGE, SKILLS & ABILITIESThe Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicableAny combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.Prior hospitality experience preferred, but not required.Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.Ability to read, listens, and communicates effectively in English, both verbally and in writing.Ability to access and accurately input information using a moderately complex computer system.Hearing and visual ability to observe and detect signs of emergency situations.PHYSICAL DEMANDSMust be able to work Friday's, Saturday's, and Sunday'sMust be able to work both morning's and evening'sAbility to stand and move throughout front office and continuously performs essential job functions.Stand 95% of shiftLifting up to 25 pounds maximum.Occasional twisting, bending, stooping, reaching, standing, walking.Frequent talking, hearing, seeing and smiling.Benefits401(k)Disability insuranceEmployee assistance programHealth insuranceLife insurancePaid time offRoom DiscountsEmployee Food and Beverage DiscountsEEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.