Front Desk Agent

BENCHMARK; Paradise Valley (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

BENCHMARK is seeking a front desk associate in Paradise Valley, Arizona. This role includes welcoming guests, managing reservations, and assisting with concierge requests. The ideal candidate will have previous hotel experience, strong communication skills, and the ability to work under pressure.

Appearance and professionalism are essential, as associates will engage with guests directly. The position requires knowledge of Opera and effective customer service skills to enhance guest experiences.

Qualifications

• One year of hotel/resort front desk experience preferred.
• Reading, writing, and oral proficiency in English required.
• Ability to maintain a pleasant disposition and handle stress.

Responsibilities

• Welcome and register guests, fulfilling requests as needed.
• Assist guests with concierge-type requests and local area knowledge.
• Handle guest complaints in conjunction with management.

Skills

Interpersonal skills

Sales orientation

Computer experience

Clear communication

Tools

Opera

Job description

What you will have an opportunity to do:

• display, at all times, a friendly, courteous and professional manner in all dealings with Residences owners, Hotel guests and other employees.
• welcome and register Residence owners and Hotel guests, with an emphasis on fulfilling requests; following special handling instructions and adhering to established credit policies and procedures.
• quote and be familiar with room and rate availability for current and future dates.
• successfully complete a room reservation for any given time period knowing what types of accommodations, and rates are available.
• properly distinguish all said reservations as Residences or Hotel.
• actively participate in the hotel’s up-sell program during guest arrival/departure as directed by hotel management.
• recite all information regarding the Mountain Shadows facilities, hours of operation, key personnel, special events and activities, and functions in the hotel.
• assist Residence owners regarding their use options.
• handle several telephone calls at any given time.
• offer adequate directions to the hotel from any location.
• select and block Residential rental units and hotel rooms for arriving guests.
• assist Residence owners and hotel guests with Concierge‑type requests; knowledge of the local area as well as Arizona areas and attractions.
• handle owner and guest problems or complaints in conjunction with Management, keeping them well informed as to the problems and actions taken.
• utilize the computer system in running daily reports and posting charges and credits.
• communicate to all support departments any necessary information or requests.
• complete key packets and modify registration cards.
• check guests and owners in and out of the Residences and Hotel in accordance with specific procedures.
• maintain a balanced bank assigned to you from the Resort and to reconcile all transactions at the close of the shift and to cash out.
• speak clearly and communicate via radio to other staff members.
• understand the tasks performed by a PBX Operator, Reservationists, Concierge, Room Attendant, Houseperson, Valet, and Bell person.
• handle Hotel emergency procedures and situations with maturity and professionalism.
• perform other tasks and projects as delegated by the Director of Guest Operations, Front Office Director, & Front Office Manager.

What are we looking for?

• One year Hotel/resort front desk experience preferred.
• Reading, writing and oral proficiency in the English language.
• Ability to maintain a pleasant disposition and function efficiently in high stress/pressure work environment.
• Solid interpersonal skills and a positive attitude is a must.
• Computer experience needed, preferably with Opera.
• Ability to stand and/or walk continuously to perform essential job functions.
• Clear, articulate telephone voice and excellent/professional communication skills required.
• Ability to listen effectively, to speak and write English clearly.
• Detailed and sales oriented.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Familiarity with the surrounding area is a plus.
• Must adhere to practices of occupational safety and health including wearing personal protective equipment when required.

Appearance Requirements

• Proper professional attire required by following appearance guidelines as set forth in the Employee Handbook.
• Appearance must always be neat, clean and professional.
• Name badge and proper uniform must be worn at all times.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.