Front Desk Agent

The Crescent Hotels Group; Oklahoma City (OK); On-site; USD 30,000 - 40,000; Full time

Job summary

Ein innovatives Hotel in Oklahoma City sucht einen engagierten Front Desk Agent, der für die Begrüßung und Registrierung von Gästen verantwortlich ist. In dieser Schlüsselrolle sind Sie das Gesicht des Hotels und sorgen für einen erstklassigen Service, während Sie die Gäste durch den Check-in- und Check-out-Prozess führen. Sie nutzen Ihre ausgezeichneten Kommunikations- und Interaktionsfähigkeiten, um sicherzustellen, dass jeder Aufenthalt unvergesslich ist. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist diese Gelegenheit ideal für Sie.

Qualifications

• Erfahrung als Front Desk Agent in einem Hotel bevorzugt.
• Ausgezeichnete Kundenservice- und Kommunikationsfähigkeiten erforderlich.

Responsibilities

• Begrüßung und Registrierung von Gästen sowie Unterstützung beim Check-out.
• Beantwortung von Anfragen und Lösung von Problemen der Gäste.

Skills

Kundenservice

Kommunikationsfähigkeiten

Interpersonelle Fähigkeiten

Computerkenntnisse

Verkaufstechniken

Education

Erfahrung als Front Desk Agent

Tools

Light Speed

Job description

Description

Aloft Hotels is open in space and spirit and Aloft Oklahoma City Quail Springs brings a new vibrant gathering place in north OKC. As a Front Desk Agent, you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Crescent Hotels and Resorts is the industry leader in hotel management, and we proudly offer robust compensation and benefits packages along with a career path for our associates which celebrates their success.

We value you and what you do. We manage properties of every size and major brand across North America.

Here is what you will be doing each day:

As a Front Desk Agent, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

What is required?

• Experience as a Front Desk Agent in a hotel preferred
• Previous Light Speed experience highly preferred.
• Excellent customer service skills
• Excellent computer, communication and interpersonal skills

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities