Front Desk Agent

Tandem Hospitality Group, LLC; Morgantown (WV); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to deliver exceptional guest services. This role involves welcoming guests, managing check-ins and check-outs, and ensuring smooth communication across departments. The ideal candidate will possess strong customer service skills, attention to detail, and the ability to handle various tasks in a fast-paced environment. Join a team dedicated to creating memorable experiences for guests and be part of a supportive work culture that values professionalism and quality service.

Qualifications

• High school diploma required; 6 months to 1 year related experience preferred.
• Ability to read and interpret procedure manuals and solve practical problems.

Responsibilities

• Provide high-level customer service and assist with guest check-in and check-out.
• Monitor room availability and ensure proper credit policies are followed.

Skills

Customer Service

Problem Solving

Communication

Attention to Detail

Education

High School Diploma or Equivalent

Tools

Property Management System

PBX System

Job description

Job Description

The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service. The Front Desk Agent must be accurate with daily accounting procedures. Essential hospitality standards must be used at all times: eye contact, smile, speak first, engage in polite conversation, use the guest surname!

Job Responsibilities

1. Consistently provide high level of customer service
2. Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
3. Check in and out hotel guests in a confident, professional and friendly manner
4. Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
5. Complete all items on appropriate checklist by end of shift
6. Follow established key control policy
7. Ensure proper credit policies are followed and verify credit limit report
8. Submit all lost & found articles accompanied by a completed lost & found report
9. Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services
10. Knowledgeable of fire and emergency procedures
11. Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty
12. Monitor room availability throughout the day
13. Review daily the selling status of the hotel using yield management system
14. Perform all other duties as directed by immediate supervisor
15. Contact with other departments to ensure that hotel services are coordinated to provide the best in guest satisfaction

Job Qualifications

1. High school diploma or equivalent; and six months to one-year related experience and/or training
2. Ability to read, analyze, and interpret procedure manuals
3. Ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
4. Ability to operate the Property Management System, capture email, and use the PBX system. Must always be accountable for balancing the daily shift bank and maintain organization and demonstrate quality service
5. While performing the duties of this job, the employee is regularly required to stand, walk, and communicate
6. The employee must occasionally lift and/or move up to 25 pounds.