Front Desk Agent

HVMG - Hospitality Ventures Management Group; Minneapolis (MN); On-site; USD 36,000 - 43,200; Full time

Benefits offered by this job

Career growth opportunities

Flexible scheduling

Paid Time Off (PTO) and Paid Holidays

Full healthcare benefits: medical, dental, and vision

401(k) with guaranteed 4% match

Exclusive hotel and food & beverage discounts

Job summary

HVMG - Hospitality Ventures Management Group in Minneapolis is seeking a Front Desk Agent to be the first point of contact for guests, providing warm, professional service. Responsibilities include check-in/check-out, managing reservations, and addressing inquiries, ensuring a seamless experience.

This position offers flexible scheduling, career growth opportunities, and full healthcare benefits. Candidates should be eligible to work in the US and possess effective communication skills.

Qualifications

• Ability to read, write, and communicate effectively in English.
• Hotel experience is a plus.
• Flexible schedule availability including evenings, weekends, and holidays.

Responsibilities

• Check-in/check-out guests with warmth and professionalism.
• Handle reservations and address guest inquiries.
• Assist guests with hotel services and local attractions.

Skills

Customer service

Communication skills

Attention to detail

Education

Education and experience in hospitality

Job description

Job Overview

As a Front Desk Agent, you will be the first point of contact for guests, providing warm, professional service throughout their stay. Your responsibilities include check-in/check-out, handling reservations, and addressing guest inquiries or concerns. Your friendly demeanor and attention to detail help create a welcoming and seamless guest experience.

Compensation and Availability

• $18.00/hour
• Full-time or part-time availability

Key Responsibilities

• You will be the friendly and attentive face of our hotel, ensuring guests receive a warm welcome and assistance throughout their stay.
• Your daily tasks will include checking guests in and out, answering inquiries, and providing information about hotel services and local attractions.
• You will report to the Front Office Manager or Front Office Supervisor.
• A career as a front desk agent can lead to opportunities in various roles within the hospitality industry, such as front office supervisor, front office manager, or even a management position in hotel operations.

Education & Experience

Hotel experience is always a plus! Applicants should have a combination of education and experience.

What You’ll Need to Succeed

• Eligible to work in the United States
• Ability to read, write, and communicate effectively in English
• Ability to sit, stand, bend, kneel, and lift as required— with or without reasonable accommodations
• Availability to work a flexible schedule, including evenings, weekends, and holidays if needed
• A warm, professional demeanor that reflects HVMG’s Culture of Excellence

Benefits

• Career growth opportunities across our nationwide portfolio
• Flexible scheduling
• Access up to 40% of your earned wages before payday with PayActive
• Paid Time Off (PTO) and Paid Holidays
• Full healthcare benefits: medical, dental, and vision
• 401(k) with guaranteed 4% match and no vesting period
• Exclusive hotel and food & beverage discounts

Company Culture

Our Be Excellent culture is more than just words on a website – we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field." We believe the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.

EEO Statement

HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.