Front Desk Agent

KW Property Management & Consulting; Miami (FL); Híbrido; USD 28 000 - 36 000; Tempo integral

Resumo da oferta

KW Property Management & Consulting in Miami, FL seeks a front desk team member dedicated to top-tier resident and guest service. You will greet visitors, monitor access, assist with information, and act as liaison between residents and management. The role emphasizes professional phone etiquette, data entry, basic maintenance reporting, and adherence to security procedures. A high school diploma and good communication skills are required; some college is a plus.

Qualificações

• High school diploma or GED; some college preferred
• Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills
• Minimum six months related experience and/or training
• Previous work experience in a high-rise property setting is highly desired

Responsabilidades

• Greet all guests and maintain high-quality customer service.
• Monitor and authorize entrance and departure to guard against theft and maintain security.
• Coordinate with staff to update unit owner information in the database.
• Handle phone calls with proper etiquette and professionalism.
• Report any violations of Rules and Regulations noticed.
• Observe precautions to protect residents, guests and property, and report damages or theft.
• Maintain the "key" control system and ensure keys are locked and accounted for.
• Be familiar with fire alarm system operations and report incidents to management.
• Call police or fire departments in emergencies.
• Follow all policies with regards to emergency response with management and services.
• Write daily activity and incident reports.
• Report maintenance items to the Association office daily.
• Perform valet attendant duties as required.

Conhecimentos

Customer service

Reception

Security awareness

Phone etiquette

Teamwork

Formação académica

High school diploma or GED

Some college

Ferramentas

Computer software

Descrição da oferta de emprego

The front desk team member will value all residents and guests and be committed to providing information and resources to have a meaningful visit. This is a key employee liaison between all guests of the community and the residents which provides exceptional customer service.

Duties and Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. All check-in policies and procedures must be followed without any exceptions.
• Coordinate with office administrative staff to maintain and update all unit owner information in computer database.
• Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner.
• Report any violations of the Rules and Regulations that are noticed at any time.
• Observe precautions required to protect Residents, guests and property, and report damage, theft, and found articles to supervisors.
• Maintain the "key" control system and assure that all keys are locked and accounted for at all times.
• Be familiar with the fire alarm system operations and report all incidents to management.
• Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
• Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily.
• Perform the role of valet attendant as required based on shift schedules.

Work Environment

The working environment will be indoor and will require team member to sit and stand frequently. Low to moderate noise level in the workplace

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Ability to detect auditory and/or visual emergency alarms. Noise level in the work environment is usually low to moderate.

Position Type/Expected Hours of Work

Days and hours of work will be determine at the property. This schedule may change to accommodate the business needs of the property.

Required Education and Experience

• High school diploma or GED; some college preferred
• Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills
• Minimum six months related experience and/or training.
• Previous work experience in the in a high-rise property setting is highly desired.

Position Supervision

Employee reports directly to the department supervisor and/or the Association Manager of the community.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.