Front Desk Agent

Hei Hotels Inc.; Miami (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Free parking for associates

Competitive pay and benefits

Growth opportunities

Job summary

Hei Hotels Inc. is seeking a Front Desk Agent for our Aloft Miami Airport property in Miami, Florida. This on-site role greets guests, checks them in, answers questions, and helps ensure a smooth arrival and departure.

The ideal candidate has hotel front desk experience, strong communication, and the ability to use a computer system for registrations, payments, and key coding. You will promote brand programs, handle guest requests, resolve issues, and maintain a calm, professional presence

Qualifications

• Hotel/front desk experience preferred.
• Ability to perform moderate mathematical calculations with a calculator.
• Strong customer service and diplomacy to resolve conflicts.
• Ability to stand and move through front office and perform duties with/without reasonable accommodation.
• Ability to input information using a moderately complex computer system.
• Ability to observe emergency situations.
• Excellent verbal and written communication; adapt style to audience.
• Ability to establish professional relationships with guests and colleagues.

Responsibilities

• Greet customers with a friendly, sincere welcome and provide local information.
• Complete the registration process in the computer system; confirm guest details.
• Promote HEI Hotels and Resorts programs and brand marketing.
• Code electronic keys and provide welcome folders with keys and coupons.
• Handle payments, vouchers, and currency conversions; post charges.
• Answer telephone promptly and relay messages to guests.
• Close guest accounts at check-out and address guest satisfaction.
• Field complaints and research solutions to resolve issues.
• Stay calm during emergencies and busy hotel activity; follow attendance rules.

Skills

Hotel experience

Customer service

Calculator skills

Communication

Computer input

Emergency awareness

Team relationships

Verbal and written communication

Adapt communication style

Job description

## Front Desk AgentApply: On-Site: Aloft Miami Airport - Miami, FL: Full time: Posted Today: JR120042**About Us**Celebrate your style at Aloft Miami Airport, a hip new hotel that's only 15 minutes from Miami International Airport (MIA). We are different by design at the Aloft Miami Airport and it’s all about fun at work in a relaxed environment with professionals constantly aspiring to exceed guest expectations. The Aloft brand is the perfect platform to enter the Hospitality industry with hands on exposure to Hotel Operations and a team that supports each other. We offer free parking for our associates, competitive pay and benefits in an environment that promotes growth and development. Are you ready to join our Vibrant Team? Let’s have a chat to discuss how we can elevate your career.Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.**Compensation**### Tipped/Service Charge Eligible? No### Discretionary Performance Bonus Eligible? No**Overview**Assist guests with arrival and departure from hotel, while providing positive guests experiences.### ## **Essential Duties and Responsibilities*** Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.* Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. •Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.* Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. •Accept and record vouchers, traveler’s checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.* Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.* Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.* Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.* Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.* Comply with attendance rules and be available to work on a regular basis.* Perform any other job-related duties as assigned.**Qualifications and Skills*** Hotel experience preferred.* Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.* Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.* Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodation.* Ability to access and accurately input information using a moderately complex computer system.* Ability to observe and detect signs of emergency situations.* Ability to establish and maintain effective working relationships with associates, customers and patrons.* Effective verbal and written communication skills.* Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.## **Benefits**HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.### HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.