Front Desk Agent

Flynn Group; Jackson (TN); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Competitive pay

Hotel discounts

Flexible scheduling

Tuition assistance

401(k) with company match

Job summary

Flynn Group in Jackson, Tennessee is seeking a Front Desk Agent to join their team. This role is crucial for providing exceptional hospitality and guest services, including check-ins and managing reservations, while working with Hilton systems.

The ideal candidate will have strong customer service skills and a welcoming demeanor. The position offers competitive pay and numerous employee benefits, promoting a vibrant and inclusive work environment.

Join Flynn Hospitality where your contribution matters in creating memorable guest experiences!

Qualifications

• Friendly, polished customer service skills.
• Experience with hotel front desk preferred.
• Open availability for all shifts including weekends and holidays.

Responsibilities

• Welcome and check in guests using Hilton systems.
• Handle reservations, payments, and guest inquiries.
• Resolve issues with professionalism.

Skills

Customer service skills

Hotel front desk experience

PMS systems experience

Multitasking

Calm under pressure

Tools

Hilton systems

PEP PMS

Job description

Grow Your Career with Flynn Hospitality

At Flynn Hospitality, we’re not just in the hotel business — we’re in the people business. Our mission? To become the premier hotel franchise operator in the world.

But to us, being “Premier” isn’t just a title. It’s a commitment to excellence in everything we do — from creating memorable guest experiences to fostering a workplace where our people thrive.

We’re hiring a Front Desk Agent to join our team. If you’re passionate about hospitality, driven by results, and ready to lead with purpose — we want to meet you.

What You’ll Do

As a Front Desk Agent, you’ll be responsible for:

• Welcome and check in guests using Hilton systems
• Handle reservations, payments, and guest inquiries
• Resolve issues with professionalism and positivity
• Communicate with housekeeping and engineering as needed
• Promote Hilton Honors loyalty programs and upsell amenities

What You Bring

• Friendly, polished customer service skills
• Hotel front desk experience preferred
• Experience with PMS systems like PEP a plus
• Ability to multitask and stay calm under pressure
• Open availability for all shifts including overnights/weekends/holidays

Why You'll Love Working With Us

We believe great work deserves great rewards. We offer:

• A welcoming & inclusive team culture
• Industry-leading benefits that support your health, financial goals, and work-life balance
• Competitive pay and recognition for your efforts
• Career growth & training through hands‑on learning and mentorship
• Exciting perks like hotel discounts and flexible scheduling
• Education support with tuition assistance and training programs
• Retirement savings plans, including a 401(k) with company match
• A strong focus on promoting from within

Let’s Build Something Great – Together

At Flynn Hospitality, your success is our priority. Join a company where your work is valued, your voice is heard, and your potential is limitless.

Flynn Hospitality is an Equal Opportunity Employer. We’re committed to building a workplace where everyone feels welcome, respected, and empowered to succeed. We do not discriminate on the basis of race, gender, age, religion, disability, sexual orientation, veteran status, or any protected characteristic. We encourage individuals of all backgrounds to apply.