Front Desk Agent

Omni Hotels and Resorts; Irving (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Front Desk Agent to deliver exceptional guest experiences at a luxurious hotel. In this dynamic role, you will be the first point of contact for guests, responsible for check-ins, check-outs, and ensuring a warm welcome. The ideal candidate will possess strong communication skills and a passion for customer service. Join a team that values respect, gratitude, and empowerment, and be part of a vibrant work environment where your contributions truly matter. If you thrive in a fast-paced setting and enjoy making a difference in guests' stays, this opportunity is perfect for you.

Qualifications

• Strong customer service and communication skills are essential.
• Previous hotel front desk experience is strongly preferred.

Responsibilities

• Provide five-star welcome and departure experiences for guests.
• Process guest check-ins and check-outs according to standards.
• Resolve guest issues and complete special requests efficiently.

Skills

Customer Service

Communication Skills

Mathematical Calculations

Problem Solving

Organizational Skills

Education

High School Diploma

Tools

Computer Systems

Job description

Location

Las Colinas Hotel

Omni Las Colinas Hotel, formerly Omni Mandalay Hotel at Las Colinas, invites guests to experience the completion of a $13-million-dollar renovation to common space amenities that provides a fresh, elevated guest experience. Discover a luxurious new resort-style poolscape and lounge area, and three new dining concepts. Omni Las Colinas offers amenities of a waterfront resort with the energy of a city setting, making it more than just a place to stay, but a place to experience.

Associates of Omni Las Colinas Hotel enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude, and empowerment day in and day out. If you are a friendly, motivated person with a passion to serve others, Omni Las Colinas may be your perfect match.

Job Description

Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, serving as ambassadors throughout the guest’s stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services. They are also responsible for settling guest accounts upon check-out, resolving guest issues, and completing special requests. They work closely with all hotel departments, especially our Concierge, Bell-Door, and Ideal Services teams.

Responsibilities

1. Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures.
2. Empathetically listen to guest inquiries and provide appropriate responses.
3. Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.).
4. Block rooms in the computer and follow through on designated requirements.
5. Pre-register designated guests and prepare key packets.
6. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
7. Maintain confidentiality of all guests and hotel information.
8. Employ attention to detail to ensure security of guest room access.
9. Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges, and adjustments.
10. Maintain guest history files on all guests.
11. Accommodate room changes expediently.
12. Document all guest requests, complaints, or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction.
13. Issue safe deposit boxes to guests and ensure security of key.
14. Generate, print, and distribute daily and weekly reports.
15. Resolve discrepancies on the room status report with Housekeeping.
16. Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages, and promotions.

Qualifications

1. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone.
2. Ability to accurately and efficiently input information into computer systems.
3. Ability to compute accurate mathematical calculations.
4. Ability to think clearly, quickly and make concise decisions.
5. Ability to prioritize, organize and follow up.
6. Ability to work well under pressure, dealing with many arrivals and departures within a short period of time.
7. Previous customer service experience.
8. Previous hotel front desk experience is strongly preferred.
9. Previous cashiering experience is preferred.
10. Must be able to work a flexible schedule including mornings, nights, weekends, and holidays.

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf). If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [e-mail].

Job Locations: US-TX-Irving

Posted Date: 1 week ago (3/28/2025 12:19 PM)

Requisition ID: 2025-121342

# of Openings: 1

Category (Portal Searching): Front Office Operations