Front Desk Agent

Fairfield Inn Hunstville; Huntsville (AL); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Guest Service Representative to join their dynamic team. This role is perfect for individuals who thrive in a positive environment and enjoy working with people. Responsibilities include providing exceptional customer service, managing guest check-ins and check-outs, and ensuring smooth communication between shifts and departments. The ideal candidate will have experience in customer service, preferably in the hospitality sector, and possess strong communication skills. Join a team that values professionalism and a cheerful attitude in serving guests.

Qualifications

• Experience in customer service roles, preferably in hospitality.
• Familiarity with PMS systems is a plus.

Responsibilities

• Provide excellent customer service and assist guests with check-in/check-out.
• Maintain a clean and organized front desk area.

Skills

Customer Service

Communication Skills

Cash Handling

Problem Solving

Education

High School Diploma

Tools

PMS System

Job description

GUEST SERVICE REPRESENTATIVE / FRONT DESK

We currently have an opening for a Guest Service Representative. Dynamic individuals who are team players and are looking to join a positive environment are encouraged to apply.

Key Responsibilities:

1. Practices customer service behaviors, such as listening, initiative, responsiveness, cheerfulness, accommodation, courtesy, honesty, and professionalism.
2. Demonstrates good communication skills and helps ensure optimum communication between all guests, all shifts, departments, and management.
3. Checks guests in and out in a cheerful, friendly manner, maintaining efficiency, accuracy, and compliance with legal requirements and company standards.
4. Ensures accurate processing of charges and completes/balances end of shift reports with full handover to next shift.
5. Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages.
6. Observes safe cash handling procedures required by company policy and is responsible for the cash drawer, cash, and credit card information transactions for the shift.
7. Takes and records advance reservations accurately and confirms requests.
8. Maintains a clean and organized lobby and front desk area including restocking coffee and amenities.

Qualifications:

1. Experience in other hotels or a comparable service industry dealing with customers.
2. Prior PMS system experience a plus!