Front Desk Agent

Highgate Hotels, LP; Houston (TX); On-site; USD 17,000 - 28,000; Full time

Job summary

Residence Inn Houston Willowbrook is seeking a Front Desk Agent to provide attentive, courteous service during check-in, stay, and checkout, while maximizing room revenue and occupancy. Requisition ID 2026-81022 indicates a structured corporate role in the US-TX-Houston location.

Responsibilities include guest inquiries, cash handling, rate promotions, reservations, and ensuring familiarity with hotel systems.

Qualifications

• Experience in a hotel or related field preferred.
• Must be able to communicate effectively with guests and team members.
• Strong customer service orientation and professionalism.
• Familiarity with hotel front desk operations and procedures.

Responsibilities

• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages and promotions as listed in the Red Book.
• Be familiar with all in-house groups.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.

Skills

Customer services experience

Multitasking

Verbal and written communication

Attentive and courteous

Education

High School diploma or equivalent

College coursework in related field helpful

Tools

Computer experience

Job description

Front Desk Agent

Requisition ID: 2026-81022

Category: Operations

Job Location: US-TX-Houston

Property: Residence Inn Houston Willowbrook

Compensation Type: Hourly

Company Overview

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location

Residence Inn Houston Willowbrook

7311 West Greens Road

Houston, TX 77064

Overview

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities

• Answer inquires from guests regarding restaurants, transportation, entertainment, etc.


• Follow all cash handling and credit policies.


• Be aware of all rates, packages and special promotions as listed in the Red Book.


• Be familiar with all in-house groups.


• Be aware of closed out and restricted dates.


• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.


• Be familiar with hospitality terminology.


• Have knowledge of emergency procedures and assist as needed.


• Handle check-ins and checkouts in a friendly, efficient and courteous manner.


• Use proper two-way radio etiquette at all times when communicating with other employees.


• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.


• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.


• Be able to complete a bucket check, room rate verification report, and housekeeping report.


• Balance and prepare individual paperwork for closing of shift according to hotel standards.


• Maintain and market promotions and guest programs.


• Maintain a clean work area.


• Assist guests with safe deposit boxes.

Qualifications

• College course work in related field helpful.


• Experience in a hotel or a related field preferred.


• High School diploma or equivalent required.


• Computer experience required.


• Customer Services experience preferred.


• Maintain a warm and friendly demeanor at all times.


• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.


• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.


• Must be able to multitask and prioritize departmental functions to meet deadlines.


• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.


• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.


• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.


• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.


• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.


• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.


• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.


• Must be able to cross-train in other hotel related areas.


• Must be able to maintain confidentiality of information.


• Must be able to show initiative, including anticipating guest or operational needs.


• Perform other duties as requested by management.