Front Desk Agent

Davidson Hospitality Group; Georgia; On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Hotel discounts

Tuition reimbursement

Paid time off

401K match

Dental & Vision coverage

Teledoc service

Pet insurance

Hospitality industry discounts

Job summary

Barnsley Resort, a Davidson Hospitality Group property in Georgia, seeks a Front Desk Agent to create exceptional guest experiences from check-in to check-out. You will be the friendly face greeting guests, offering local insights, and ensuring seamless service throughout the stay.

Ideal candidates are energetic, with strong communication skills and a willingness to work in a fast-paced hospitality environment, including weekends and holidays.

Qualifications

• Must have exceptional communication skills.
• Very good computer skills and familiarity with hotel POS systems.
• Prior cash handling experience is required.
• Ability to multitask in a fast-paced environment.
• Experience in customer service is preferred.
• Strong problem-solving skills and guest satisfaction focus.
• Willingness to work flexible hours including weekends and holidays.
• Knowledge of hotel or resort operations is a plus.

Responsibilities

• Greet and welcome guests with a warm attitude.
• Handle check-in and check-out procedures efficiently and accurately.
• Provide information about facilities, services, and local attractions.
• Respond to guest inquiries and resolve issues promptly and professionally.
• Process guest payments and maintain accurate records.
• Coordinate with departments to fulfill guest requests for a seamless experience.
• Maintain front desk area cleanliness and organization.
• Assist with reservations and general administrative tasks.

Skills

Communication skills

Computer skills

Cash handling

Multitasking

Customer service experience

Problem-solving

Flexibility in hours

Education

High school diploma or equivalent

Job description

Property Description

Barnsley Resort is a luxury destination located in the beautiful foothills of the Blue Ridge Mountains in Georgia, offering a unique and enchanting work environment for those seeking a fulfilling career in hospitality. As a job applicant, joining the team at Barnsley Resort means being part of a renowned property known for its stunning scenery, unparalleled amenities, and exceptional service. The resort offers a range of employment opportunities, from guest services to culinary, spa, and outdoor recreation, providing a diverse and rewarding career path. Barnsley Resort is committed to creating a welcoming and inclusive work culture that values teamwork, creativity, and outstanding guest experiences. Employees can expect to work in a serene and idyllic setting, where they can showcase their skills, grow their career, and be part of a team that delivers extraordinary experiences to guests. Joining the team at Barnsley Resort presents a unique opportunity to be part of a world-class resort that offers an unparalleled experience for both guests and team members alike.

Overview

Are you a people-oriented individual with a passion for hospitality? Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest experiences. With high energy and enthusiasm, you will be the friendly face that welcomes and assists our guests throughout their stay. From seamless check-ins to providing valuable local recommendations, you will play a crucial role in ensuring our guests feel cared for and valued. If you thrive in a fast-paced environment, have excellent communication skills, and possess a genuine desire to exceed guest expectations, this is the perfect opportunity for you to showcase your hospitality skills and make a lasting impact.

Responsibilities:

• Greet and welcome guests with a warm and friendly attitude, creating a positive first impression.
• Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.
• Provide information about hotel facilities, services, and local attractions.
• Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.
• Process guest payments and maintain accurate records.
• Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.
• Maintain the cleanliness and organization of the front desk area.
• Assist in administrative tasks, such as answering phone calls and handling reservations.

Join our energetic team as a Front Desk Agent and be part of creating memorable guest experiences in a dynamic and rewarding hospitality environment.

Qualifications

• High school diploma or equivalent
• Prior cash handling experience necessary
• Exceptional communication skills
• Very good computer skills
• Ability to work flexible hours including weekends and holidays
• Strong problem-solving skills
• Ability to multitask and work in a fast-paced environment
• Experience in customer service is preferred
• Knowledge of hotel or resort operations is a plus

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.