Front Desk Agent

HEI Hotels & Resorts; Georgia; On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

401(k) matching

Hotel room discounts

Medical & Dental

Vision insurance

Paid time off

Pet insurance

Job summary

HEI Hotels & Resorts is seeking a Front Desk Associate to warmly welcome guests, check them in and out, and ensure a smooth arrival experience. You will input data into the hotel computer system, assign rooms, and explain local attractions while promoting HEI brand programs.

The role requires strong cash handling and the ability to communicate clearly with guests. HEI offers comprehensive benefits and travel perks across locations.

Qualifications

• Hotel experience preferred.
• Strong math and cash handling skills.
• Ability to operate a moderately complex computer system.

Responsibilities

• Greet guests warmly and provide a sincere welcome.
• Complete registration and input data into the computer system; issue keys and assist with rate and room selection.
• Handle payment processing, currency conversion, and posting charges to guest accounts.
• Answer phone calls promptly and relay messages and requests to guests.
• Resolve guest issues and complaints with a calm, solution-focused approach.
• Maintain calm during busy times and emergencies; follow attendance requirements.

Skills

Hotel experience

Calculator proficiency

Job description

About Us

The story of The Laura Hotel is inextricably linked to the steamboat of the same name which inspired the property’s rebirth. Just as The Laura once forged intrepidly ahead, navigating waters once thought impassable, our hotel will help to take Downtown Houston into a brave new future filled with culinary excellence, inspiring creativity, and opportunities for both business and pleasure too numerous to count. We are building our team with passionate, hospitality focused individuals who are looking to create a memorable experience for our guests. When you join the family, you also get the benefit of the HEI Loves culture. HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, and PTO programs. Our associates are also eligible to take advantage of everything from free lunch, discounted parking to travel benefits, and much more.

Don’t meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Salary Range: $16.00 - $17.00 Hourly

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Overview

Assist guests with arrival and departure from hotel, while providing positive guests experiences.

Essential Duties and Responsibilities

• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.


• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.


• Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler’s checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.


• Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.


• Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.


• Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.


• Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.


• Comply with attendance rules and be available to work on a regular basis.


• Perform any other job-related duties as assigned.

Qualifications and Skills

• Hotel experience preferred.


• Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.


• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.


• Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodation.


• Ability to access and accurately input information using a moderately complex computer system.


• Ability to observe and detect signs of emergency situations.


• Ability to establish and maintain effective working relationships with associates, customers and patrons.


• Effective verbal and written communication skills.


• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dentalprograms through Anthem Blue Cross Blue Shield as well asVision insurance programsthrough EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.