Front Desk Agent

Raines Company; Fort Worth (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Front Desk Agent to provide exceptional service and hospitality. In this pivotal role, you will greet guests, manage check-ins and check-outs, and address inquiries with professionalism. The company prides itself on a supportive culture that values relationships and career advancement. Join a team that is committed to excellence and offers a range of benefits, including medical and dental coverage, generous PTO, and a points-based bonus system. If you are passionate about customer service and looking to grow in the hospitality industry, this opportunity is perfect for you.

Benefits

Medical/Dental/Vision Benefits

Generous PTO Program

Points-Based Bonus

Daily Pay

Employee Referral Bonus Program

Qualifications

• Experience in customer service or guest-related positions is essential.
• Proficient in Microsoft Office and hotel management systems preferred.

Responsibilities

• Greet guests courteously and efficiently, handling check-in/out.
• Respond to guest inquiries and resolve concerns promptly.

Skills

Customer Service

Communication Skills

Problem Solving

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Office

Hotel Management Systems (PMS, Quore, PBX)

Job description

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Raines Co. - Your Future is Now

Position Summary: The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquiries, check-in/out, and reserving rooms.

We offer Medical/Dental/Vision benefits, a generous PTO program, points-based bonus, daily pay, an Employee Referral bonus program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.

Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, partners, and communities.

Essential Functions

1. Assisting guests efficiently, courteously, and professionally at all times
2. Maintain a high level of service and hospitality
3. Promptly and effectively deal with guest concerns or issues and ensure all are met to satisfaction in a timely manner
4. Post guest charges, collect payments, and follow all cash handling procedures
5. Handle guest mail and messages with respect to privacy and professionalism
6. Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
7. Be a great communicator to various departments and management on guest comments and concerns
8. Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance
9. Have full knowledge of hotel safety and emergency procedures

Qualifications

1. High school diploma, GED, or equivalent
2. Experience in customer service, front-facing, or other guest-related positions
3. Proficient in Microsoft Office or similar applications
4. Experience in hospitality as a front desk agent, hotel receptionist, or similar preferred
5. Experience with hotel systems like PMS, Quore, PBX preferred
6. Must speak English fluently
7. Excellent written and oral communication skills
8. Problem solving, reasoning, multi-tasking, and interacting under pressure

Raines is proud to be an Equal Opportunity Employer

We are committed to diversity and inclusion. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any protected characteristic.

This description summarizes primary responsibilities and qualifications. All duties or qualifications may not be listed. Reasonable accommodations may be made for individuals with disabilities. Pre-employment background check required.