Front Desk Agent

PERFORMANCE HOSPITALITY MANAGEMENT; Fort Lauderdale (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(k) match

PTO

Employee discounts

Training & development

Wellness programs

Flexible scheduling

Job summary

Performance Hospitality Management (PHM) in Fort Lauderdale, FL seeks a Front Desk Agent to greet guests, process check-ins/outs, handle inquiries, and manage payments with a focus on service excellence. You’ll coordinate with Housekeeping and Engineering to ensure room readiness and smooth service recovery.

The role requires using PMS/POS systems, cash handling, and maintaining folio accuracy, with opportunities for professional development and benefits.

Qualifications

• Experience in front desk, customer service, or hospitality preferred.

Responsibilities

• Greet guests and handle check-in/check-out.
• Verify ID and payment credentials; obtain authorizations and maintain folio accuracy.
• Coordinate with Housekeeping and Engineering on room readiness and service recovery.
• Run end-of-shift reports and reconcile cash drawers.
• Upsell room types and amenities; promote on-site outlets and local partners.
• Answer phones and emails promptly; provide information about the property and local area.
• Follow PCI, key-control procedures, and privacy standards.

Skills

Guest service

Communication

Problem solving

Upselling

Multitasking

Tools

PMS

POS

Job description

The Front Desk Agent is the first point of contact for guests. You’ll manage check-in/out, handle inquiries and payments, coordinate with other departments, and resolve issues quickly—delivering a smooth, professional arrival-to-departure experience.Key ResponsibilitiesGuest Service: Greet every guest warmly; process check-ins/outs, room assignments, and special requests/VIPs.Accuracy & Controls: Verify ID and payment, obtain authorizations, maintain folio accuracy, and follow cash-handling, PCI, and key-control procedures.Communication: Answer phones/emails promptly; provide clear information about property amenities, local area, and transportation.Problem Resolution: Address concerns with empathy and urgency; escalate when needed; document incidents and follow up.Coordination: Work with Housekeeping/Engineering on room readiness and service recovery; communicate early arrivals/late checkouts.Technology: Operate PMS/POS/payment terminals; run end-of-shift reports and reconcile drawers.Sales Mindset: Thoughtfully upsell room types and amenities; promote on-site outlets and local partners.Compliance & Standards: Uphold service, privacy, ADA, safety, and brand/company policies; maintain a clean, organized lobby/work area.Other Duties: Support Night Audit and other departments as needed; complete daily checklists and training assignments.Benefits We Offer:Competitive Salary: A comprehensive and competitive compensation package.Performance Bonuses: Based on company and individual performance.Health Benefits: Full medical, dental, and vision coverage.Retirement Savings: 401(k) plan with company match to help secure your financial future.Paid Time Off (PTO): Generous vacation, sick leave, and paid holidays to promote work-life balance.Professional Development: Opportunities for career advancement, mentorship, and ongoing learning.Employee Discounts: Discounts on hotel stays and services across PHM properties.Wellness Programs: Access to health and wellness initiatives to support a balanced lifestyle.Flexible Work Environment: Options for flexible scheduling and work arrangements to promote work-life balance.Performance Hospitality Management (PHM) is an Equal Opportunity Employer (EEO):PHM is committed to diversity, equity, and inclusion in the workplace. We provide equal employment opportunities to all qualified individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or age. We embrace diversity and are committed to creating an inclusive environment for all employees.Prior front desk, customer service, or hospitality experience preferred (will train strong service-minded candidates).Comfortable with computers and POS/PMS systems; typing and multitasking skills required.Excellent communication, professionalism, and conflict-resolution skills; reliable and detail-oriented.Flexible schedule availability (days/evenings/overnights, weekends, holidays as needed).Bilingual a plus.Must meet background and work authorization requirements.Physical RequirementsStand/walk for extended periods; frequent computer/phone use.Lift/push/pull up to 25 lbs occasionally (luggage, packages).