Front Desk Agent

Sage Hospitality Group; Fort Collins (CO); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical, dental, & vision insurance

Tuition Reimbursement

Hotel and travel discounts

Employee recognition programs

Job summary

The Elizabeth Hotel and Emporium in Fort Collins, part of Sage Hospitality Group, seeks a Front Desk Agent to warmly welcome guests, handle check-ins/check-outs, answer reservations questions, and ensure accurate information and service.

This role emphasizes cash handling, English fluency, multitasking and guest relations across shifts. We offer medical/dental/vision, tuition reimbursement, hotel and travel discounts, and opportunities for career growth within the Sage portfolio.

Qualifications

• High School diploma or equivalent is required.
• Previous front desk or hotel experience is required.
• Must be fluent in oral and written English.
• Must be able to use tact and understanding in customer service scenarios, including stressful situations.
• Must be highly organized and able to pay attention to detail while multitasking.

Responsibilities

• Greets and completes check-in procedures for arriving guests using manual and computerized methods.
• Facilitates guest check-out and closes accounts following established procedures.
• Handles cash transactions and maintains accurate hotel records.
• Answers inquiries and accepts reservations, communicates rates, and uses upselling techniques.
• Maintains customer relations with timely, knowledgeable responses in person and by phone.
• Operates PBX equipment for calls, wake-ups, and paging guests.
• Maintains a friendly, cheerful demeanor at all times.

Skills

Cash handling

Customer service

English fluency

Multitasking

POS systems

Education

High School diploma or equivalent

Job description

Why us?

Front Desk Agent

Some hotels offer jobs. We offer a stage.

Nestled in the heart of Old Town Fort Collins, The Elizabeth Hotel and Emporium is a one-of-a-kind destination where music, art, and Colorado spirit converge. From the live performances at the Magic Rat and rooftop cocktails at the Sunset Lounge, to locally inspired fare at The Emporium, every corner of this hotel hums with energy and personality. Working here means you’re not just clocking in; you’re helping write the story of a place people genuinely love.

A Culture Built Around You

We celebrate what makes each person unique. At The Elizabeth, individuality isn’t just welcomed; it’s essential to who we are. Our team is the heartbeat of this hotel, and we’re committed to creating a workplace where you feel seen, supported, and inspired to grow. As part of Sage Hospitality Group, we bring the resources and backing of an industry leader while maintaining the warmth and creativity of an independent, community-rooted property.

What We Offer

• Real growth, real pathways; mentorship, cross-functional learning, and internal advancement opportunities across The Elizabeth and the broader Sage portfolio
• Flexible scheduling designed to support a healthy work-life balance
• An inclusive culture that leads with integrity, curiosity, and care
• Wellness resources, tuition reimbursement, and meaningful benefits
• Team perks including hotel and travel discounts, team meals, and employee recognition programs
• A chance to give back; Sage is deeply committed to community impact, and we bring that spirit to everything we do in Fort Collins

More Than a Job. A Community.

Hospitality runs 24/7, and we rely on team members who bring energy, flexibility, and commitment to every shift. In return, we invest in you. Whether you’re just starting out or looking to take your hospitality career to the next level, The Elizabeth is a place where your contributions matter, your voice is heard, and your work leaves a lasting impression on every guest who walks through our doors.

We lead with integrity, celebrate our community, and take pride in crafting extraordinary guest experiences; all while having a genuinely great time doing it. Because while our hotel hits all the right notes, it’s our people who make the music.

Job Overview

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities

• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Maintains a friendly, cheerful and courteous demeanor at all times.

Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

Previous front desk or hotel experience required

Knowledge/Skills

• Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Must be fluent in oral and written English.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to read written communiques and monochrome computer screen.
• Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
• 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
• Mobility - must be able to reach all areas of hotel to assist clients.
• Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Benefits

What’s in it for you?

Full Time Hourly Roles

• Medical, dental, & vision insurance
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Paid time off for vacation, sick time, and holidays
• Eligible to participate in the Company’s 401(k) program with employer matching
• Employee Assistance Program
• Tuition Reimbursement
• Great discounts on Hotels, Restaurants, and much more.
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

Salary

USD $15.50 - USD $16.50 /Hr.