Front Desk Agent

Island Hospitality Management; Florida; Presencial; USD 28 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Healthcare coverage

Dental insurance

Vision insurance

HSA/FSA plans available

Dependent care FSA

Identity Theft Protection Insurance

Commuter benefits

Pet Insurance

Paid Time Off

Resumo da oferta

Island Hospitality Management is seeking a Front Desk Agent to handle check-in/out, guest inquiries, and vendor communications. The role requires professionalism, courtesy, and strong communication in a fast-paced hotel environment.

This position includes weekend scheduling availability and offers both full-time and part-time shifts (AM or PM). We value a friendly, proactive team player who delivers exceptional guest service and supports operational needs.

Qualificações

• Must be a motivated team player with initiative and achievement drive.
• Problem solving and proactive attitude in a fast-paced hotel environment.
• Strong communication skills and guest service orientation.
• Availability to work weekends and alternating AM/PM shifts.

Responsabilidades

• Check-in/Check-out hotel guests
• Process payments per hotel requirements
• Provide information to guests and vendors
• Prepare shift reports for management

Conhecimentos

Team player

Initiative

Problem solving

Stress management

Guest service

Weekend availability

Descrição da oferta de emprego

Description

Our team is looking to add an upbeat Front Desk Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and have the ability to work in a fast-paced environment.

This position requires weekend scheduling availability. We are looking for full-time and part-time agents, who can cover the AM or PM shifts.

Requirements

Job Requirements

• Check-in/Check-out hotel guests
• Process all payments according to established hotel requirements
• Provide information and assistance to all guests and vendors
• Prepares all necessary reports during each shift for the management team

Job Qualifications

• Highly motivated team player with strong initiative and desire for achievement
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
• Ability to work well in stressful situations
• Readily available and approachable for all guests while providing excellent guest service

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.

Training

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

Team Member Wellness Program: How We Thank You For All You Bring To The Team

Rewarding Benefits Package

• Healthcare including Medical, Dental, and Vision Insurance
• HSA & FSA plans available!
• Dependent care FSA
• Identity Theft Protection Insurance Commuter benefits including transit & parking
• Pet Insurance
• PTO and Payroll Incentives for Annual Wellness Exams
• Employee Assistance Program
• Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
• Paid Sick and Vacation Time
• Family Leave
• 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution

Rewarding Hard Work

• Incentive based bonus program
• Free room nights at our hotels and employee discounts within your hotel brand
• Discounts for friends and family within your hotel brand
• Team Member recognition and bonus
• Discounted tickets to theme parks, movies, and more through Tickets at Work
• Career Growth through our in-house training program with a path personalized to your desired goals
• Referral bonus program to ANY of our locations

Equal Opportunity Employer

Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.