Front Desk Agent

The Crescent Hotels Group; Flint (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to create memorable experiences for guests. In this dynamic role, you will be the first point of contact, welcoming guests and managing their registration and check-out processes. Your ability to provide exceptional customer service and resolve any issues will ensure a positive stay for all visitors. Join a team that values dedication and teamwork, where your contributions will directly impact guest satisfaction and hotel profitability. If you thrive in a fast-paced environment and enjoy helping others, this opportunity is perfect for you.

Qualifications

• Ability to greet and register guests efficiently.
• Knowledge of hotel offerings and local area information.

Responsibilities

• Greet guests and complete the registration process.
• Handle guest check-out and ensure accurate billing.
• Respond promptly to guest requests and inquiries.

Skills

Customer Service

Communication Skills

Problem Solving

Job description

Description

A Front Desk Agent is responsible for greeting and registering guests, checking guests out, and ensuring an outstanding guest experience while maintaining hotel profitability.

What will I be doing?

As a Front Desk Agent, your responsibilities include:

1. Greeting guests, completing the registration process, inputting and retrieving information from the computer, confirming guest details and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and guiding guests to their rooms.
2. Assisting guests with check-out, ensuring accurate billing, handling payments, processing credit/debit cards, converting foreign currency, making change, and processing gift certificates and cards.
3. Demonstrating knowledge of hotel offerings, including room types, rates, packages, promotions, and local area information, and answering guest inquiries.
4. Using up-selling techniques to promote hotel services and maximize occupancy.
5. Responding promptly and courteously to guest requests and inquiries.
6. Handling guest complaints, conducting research, and resolving issues to ensure guest satisfaction.
7. Receiving, inputting, retrieving, and relaying messages to guests.

Qualifications

Behaviors

• Team Player: Works well as part of a team (Preferred)
• Dedicated: Shows loyalty and integrity in tasks (Preferred)

Motivations

• Self-Starter: Motivated to perform independently
• Flexibility: Performs well when able to set own schedule and goals

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer complies with federal employment laws. For more information, see the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts