Front Desk Agent

Crescent Hotels & Resorts; Flint (MI); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a forward-thinking hospitality company as a Front Desk Agent, where you'll play a key role in creating memorable guest experiences. In this dynamic position, you'll greet and register guests, handle check-outs, and provide exceptional customer service. Your ability to effectively communicate and resolve issues will ensure guest satisfaction and contribute to the hotel's financial success. If you're a motivated self-starter who thrives in a team environment, this opportunity to work in a vibrant hotel setting is perfect for you.

Qualifications

• Strong customer service skills with a focus on guest satisfaction.
• Ability to handle payments and process transactions accurately.

Responsibilities

• Greet and register guests, ensuring a smooth check-in process.
• Assist guests with check-out and handle payment transactions.

Skills

Customer Service

Communication

Problem-Solving

Teamwork

Flexibility

Tools

Point-of-Sale System

Computer Systems

Job description

Description

A Front Desk Agent is responsible for greeting and registering guests and checking guests out of the hotel, ensuring outstanding guest service and supporting the hotel's financial profitability.

What will I be doing?

As a Front Desk Agent, you will perform tasks such as:

• Greeting guests, completing the registration process, inputting and retrieving information from the computer, confirming guest details and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and guiding guests to their rooms.
• Assisting guests with check-out, ensuring all charges are correct, handling payments via the point-of-sale system, processing credit and debit cards, accepting various payment methods, converting foreign currency, making change, and processing gift certificates and cards.
• Demonstrating knowledge of hotel offerings, including room categories, rates, packages, promotions, and local area information, to answer guest questions.
• Using up-selling techniques to promote hotel services and maximize occupancy.
• Responding promptly and courteously to guest inquiries and requests, resolving issues, and negotiating solutions for guest satisfaction.
• Handling guest complaints, conducting research, and resolving issues effectively.
• Receiving, relaying, and managing messages for guests.

Qualifications

Behaviors

Preferred

Team Player

Works well as part of a team.

Dedicated

Devoted to tasks with loyalty and integrity.

Motivations

Preferred

Self-Starter

Motivated to perform independently without outside help.

Flexibility

Performs well when given the ability to set own schedule and goals.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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