Front Desk Agent

Springhill Suites Escondido; Escondido (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

A local hotel is seeking a Front Desk Agent to check guests in and out efficiently, handle payments, and provide excellent customer service. The ideal candidate has 1-2 years of customer service experience and is familiar with basic computer usage. Benefits include medical, dental, and a travel discount program. Join a team that promotes from within and values a family-driven culture.

Benefits

401(k) matching

Dental insurance

Health insurance

Paid time off

Travel discount program

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers and software including email and hotel management system.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests and provides information on hotel services.
• Processes all cash and credit card transactions according to procedures.
• Responds appropriately to guest complaints to ensure total satisfaction.

Skills

Customer service experience

Ability to stand for 8 hours

Basic computer knowledge

Job description

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Job Summary

The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
• Up-sells rooms whenever possible to maximize hotel revenue.
• Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Benefits/Perks

• Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
• We offer an excellent travel discount program.
• Opportunity to grow, we promote from within

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.