Front Desk Agent

TPG Hotels and Resorts; Dedham (MA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Flexible Spending Accounts

401(k) retirement plan with company

Paid time off

Employee assistance program

Hotel discounts

Job summary

TPG Hotels and Resorts in Dedham, MA is seeking a Front Desk Agent to be the first point of contact for guests. You will welcome visitors, assist with check-in, verify reservations, and share information about services and policies.

Responsibilities include processing check-outs and payments, handling calls and emails, managing reservations, and coordinating with housekeeping and management to ensure a smooth, welcoming guest experience. Strong communication and hospitality focus are essential.

Qualifications

• High school education or equivalent experience.
• Strong guest service orientation.
• Good written and verbal communication.
• Ability to operate a computer, calculator, phone and other office equipment.
• Excellent time management and organizational skills.

Responsibilities

• Greet guests and assist with check-in and reservations.
• Process check-out, payments, and issue receipts.
• Answer calls and emails, directing inquiries as needed.
• Manage reservations and data entry in the system.
• Provide guest services, handle requests and resolve issues.
• Perform administrative tasks and maintain front desk area.
• Monitor access and follow security procedures.
• Handle cash transactions and reconcile cash drawer.
• Collaborate with housekeeping, maintenance and management.
• Follow emergency procedures and assist guests when needed.

Skills

Guest service

Communication skills

Time management

Office equipment proficiency

Basic accounting

Education

High school diploma or equivalent

Tools

Calculator

Computer

Job description

Job Overview

The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors.

The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors.

What You'll Be Doing

• Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies.
• Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries.
• Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally.
• Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system.
• Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner.
• Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable.
• Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary.
• Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift.
• Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks.
• Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction.
• Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed.

Skills And Abilities

High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills.

Working Conditions & Physical Effort

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.

Benefits

Benefits for Full Time employees may include:

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Flexible Spending Accounts
• 401(k) Retirement Plan with company match
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

Part-Time Benefits Also Available!

EEO/VET/DISABLED