Front Desk Agent

Aimbridge Hospitality; Dallas (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking enthusiastic Front Desk Agents to provide exceptional service to guests. In this dynamic role, you will be the first point of contact for guests, responsible for greeting and registering them while ensuring their needs are met throughout their stay. You will manage reservations, handle inquiries, and maintain smooth operations at the front desk. This position offers a chance to thrive in a vibrant environment where your contributions directly enhance guest experiences. If you have a passion for hospitality and a knack for customer service, this is the perfect opportunity to join a leading hotel management company and grow your career.

Benefits

Daily Pay

Medical Coverage

Dental Coverage

Vision Coverage

Short-Term Disability

Long-Term Disability

Qualifications

• High school diploma required; college coursework in a related field is helpful.
• Experience in hotel or related field preferred.

Responsibilities

• Greet and register guests, ensuring outstanding service during their stay.
• Handle check-ins and check-outs efficiently and courteously.
• Maintain high standards of personal appearance and grooming.

Skills

Customer Service

Multi-tasking

Problem Solving

Attention to Detail

Communication Skills

Education

High School Diploma

College Coursework in Related Field

Tools

Microsoft Office Suite

Job description

Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

Responsibilities

• Approach all encounters with guests and associates in a friendly service-oriented manner.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling, which will vary according to the needs of the hotel.
• Comply at all times with Aimbridge Hospitality policies, standards, and regulations to encourage safe and efficient hotel operations.
• Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
• Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
• Handle requests for information, mail, and messages in an efficient and courteous manner.
• Answer guest inquiries about hotel service, facilities, and hours of operation.
• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel.
• Be aware of all rates, packages, and special promotions; be familiar with all in-house groups; be aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow rate quoting scenario.
• Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
• Have knowledge of and assist in emergency procedures as required.
• Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Ensure logging and delivery of packages, mail, and messages as needed to guests and meeting rooms.
• Use proper two-way radio etiquette at all times when communicating with other associates.
• As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members.
• Maintain an up-to-date working knowledge of all property amenities as well as any special events, local area attractions, and things to do around the hotel.
• Perform other duties as assigned, which may include but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds.

Qualifications

• High School diploma or equivalent required; College coursework in a related field helpful.
• Experience in a hotel or a related field preferred.
• Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
• Demonstrate the ability to multi-task, be detail-oriented, and be able to problem-solve in order to effectively deal with internal and external customers.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data and basic arithmetic functions.
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, and dividing.
• Ability to read, comprehend, and write simple instructions and/or short correspondence and memos.
• Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information, and deal with abstract variables for unique or unfamiliar situations.
• An operational knowledge of Microsoft Office suite.
• Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc.).
• Ability to participate in the creation of an enjoyable work environment.

Property Details

Just two miles from the Dallas/Fort Worth International Airport, the Embassy Suites by Hilton Dallas DFW Airport South hotel is the ideal choice for guests stopping in Dallas or on a longer vacation. This newly renovated all-suite Irving, TX hotel features a 10-story atrium with a stunning waterfall surrounded by beautifully decorated lounge areas.

The atrium is also home to excellent hotel dining where guests can access the free made-to-order breakfast every morning. We offer a delicious meal at Capistrano's, the on-site hotel restaurant, or grab snacks at the complimentary Evening Reception.

Our hotel offers spacious two-room hotel suites equipped with amenities to help guests make the most of their stay in Dallas. Guests can relax in the comfortable master bedroom and watch a movie on one of two HDTVs. They can work out in the fully equipped Embassy Suites Fitness Center or swim laps in the indoor pool.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts, and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details.
• Medical, Dental, and Vision Coverage.
• Short-Term and Long-Term Disability Income.