Front Desk Agent

Island Hospitality Management; City of Syracuse (NY); On-site; USD 18,000 - 25,000; Part time

Benefits offered by this job

Bonus program

Free room nights

Employee discounts

Recognition bonus

Tickets at Work

Career growth

Referral bonus

Job summary

Island Hospitality Management is seeking a friendly Front Desk Agent to join our team in Syracuse. This part-time role handles guest check-in/check-out, processes payments, and provides information to guests and vendors, ensuring a smooth stay.

The ideal candidate delivers outstanding guest service in a fast-paced environment, has strong communication skills, and is flexible with scheduling. Hotel experience is preferred, with opportunities for growth within our properties.

Qualifications

• Experience in front desk operations and guest services.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Flexible scheduling availability.

Responsibilities

• Check-in/Check-out hotel guests
• Process all payments according to established hotel requirements
• Provide information and assistance to all guests and vendors
• Prepares all necessary reports during each shift for the management team

Skills

Customer service

Team player

Problem solving

Stress management

Guest assistance

Job description

Front Desk Agent – Our team is looking to add an upbeat part-time Front Desk Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and have the ability to work in a fast-paced environment.

This position may require flexible scheduling availability.

Requirements

• Check-in/Check-out hotel guests
• Process all payments according to established hotel requirements
• Provide information and assistance to all guests and vendors
• Prepares all necessary reports during each shift for the management team

Job Qualifications

• Highly motivated team player with strong initiative and desire for achievement
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
• Ability to work well in stressful situations
• Readily available and approachable for all guests while providing excellent guest service
• Must have hotel experience

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.

Training

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

Team Member Wellness Program:

How We Thank You For All You Bring To The Team

Rewarding Hard Work

• Incentive based bonus program
• Free room nights at our hotels and employee discounts within your hotel brand
• Discounts for friends and family within your hotel brand
• Team Member recognition and bonus
• Discounted tickets to theme parks, musical movies, and more through Tickets at Work
• Career Growth through our in-house training program with a path personalized to your desired goals
• Referral bonus program to ANY of our locations

Equal Opportunity Employer

Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.