Front Desk Agent

Accorhotel; Chicago (IL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Employee benefit card offering

Discounted rates at Accor worldwide

Job summary

Fairmont Chicago, Millennium Park is seeking a Front Desk Agent to welcome guests from arrival to departure, ensuring a memorable stay. You will greet guests, check in, respond to requests and settle accounts while upholding service standards.

This role offers growth within the property and across the Accor network, opportunities to learn Opera, collaborate with a friendly team, and contribute to a guest-centric experience in a luxury setting.

Qualifications

• Service focused personality is essential; previous Front Desk experience is preferred.
• Must be available to work a variety of shifts, including mornings, evenings, overnights, weekends, holidays.
• Computer literacy a must with Opera experience an asset.
• Professional appearance and demeanor.
• A passion for Guest Service and a skill for anticipating guest needs.
• Ability to work in a team environment.
• Strong communication and interpersonal skills required.
• Ability to work under pressure and manage conflicting priorities.
• Fluency in English; additional languages are a plus.

Responsibilities

• Greet, check-in, respond to requests and settle accounts while providing exceptional service and ensuring all service standards are followed.
• Take initiative to add a personalized experience.
• Consistently offer professional, friendly and engaging service.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Follow department policies, procedures and service standards.
• Follow all safety policies.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling.
• Other duties as assigned.

Skills

Front Desk

Customer Service

Communication

Teamwork

Fluency in English

Tools

Opera

Job description

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Fairmont Chicago, Millennium Park

Rising gracefully above Millennium Park and Chicago's impressive lakefront, Fairmont Chicago, Millennium Park is a leader in Food & Beverage in the city, with the newly launched partnership with Richard Sandoval Hospitality for our multi-million dollar pan Latin restaurant and tequila bar, Toro. With beautifully appointed, extraordinarily spacious guestrooms and spectacular suites, including 84 newly renovated rooms and Fairmont Gold Lounge, Fairmont Chicago, Millennium Park offers a superior and distinctive array of amenities and services, including seasonal pop-ups and luxury event space.

Job Description

First impressions are everything! As Front Desk Agent, you will take care of the guests from the moment they arrive to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service and ensuring all service standards are followed.
• Take initiative to add a personalized experience
• Consistently offer professional, friendly and engaging service
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards
• Follow all safety policies
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling
• Other duties as assigned

Compensation:$25.41 per hour

Qualifications

Your experience and skills include:

• Service focused personality is essential; previous Front Desk experience is preferred
• Must be available to work a variety of shifts, including mornings, evenings, overnights, weekends, holidays.
• Computer literacy a must with Opera experience an asset
• Professional appearance and demeanor
• A passion for Guest Service and a skill for anticipating guest needs
• Ability to work in a team environment
• Strong communication and interpersonal skills required
• Ability to work under pressure and manage conflicting priorities
• Fluency in English; additional languages are a plus

Additional Information

Visa Requirements: Successful candidates must be legally eligible to work in the United States.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

All your information will be kept confidential according to EEO guidelines.