Front Desk Agent

Concord Hospitality Brand; Chattanooga (TN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality Brand is seeking a Front Desk Agent in Chattanooga, TN to welcome guests and deliver exceptional service from arrival to departure.

You will assist guests, manage inquiries, process charges, and support all front desk operations with a courteous, professional demeanor.

Qualifications

• High school diploma or equivalent preferred.
• Strong interpersonal and communication skills.
• Ability to multitask in a fast-paced hotel environment.
• Experience in hospitality or customer service is a plus.

Responsibilities

• Assist guests courteously and professionally at all times.
• Maintain service and hospitality standards.
• Address guest concerns promptly and ensure satisfaction.
• Process guest charges, collect payments, and handle cash.
• Manage guest mail and messages with privacy and professionalism.
• Stay informed about brand programs and offers.
• Relay guest feedback to the appropriate departments.
• Respond to calls and visitors promptly.
• Know hotel safety and emergency procedures.

Skills

Customer service

Communication

Multitasking

Cash handling

Education

High school diploma or equivalent

Job description

As a Front Desk Agent at Concord Hospitality, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure. Your proactive, responsive, and caring approach ensures guests feel welcomed and supported throughout their stay. If you enjoy engaging with others, have a winning personality, and take pride in delivering exceptional service, this role is a perfect fit.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the hotel brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures

Qualifications

• High school diploma or equivalent preferred
• Prior Hilton hospitality or customer service experience is a plus
• Strong interpersonal and communication skills
• Ability to multitask and remain professional in a fast-paced environment
• Detail-oriented with strong organizational skills
• Flexibility to work varied shifts, including evenings, weekends, and holidays

Benefits (Full-Time Associates Only)

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) program with company match
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!

Our associates proudly cheer:

“We Are Concord!”

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.