Front Desk Agent

Lodging Hospitality Management; Bridgeton (MO); On-site; USD 28,000 - 36,000; Full time

Job summary

Join a vibrant team as a Front Desk Agent at an esteemed hospitality company, where you'll be the welcoming face for guests. This role emphasizes exceptional customer service, ensuring every visitor feels valued and informed. From managing check-ins to resolving inquiries, your effective communication and problem-solving skills will shine. This position offers a dynamic work environment, requiring adaptability to varying schedules, including weekends and holidays. If you thrive in a fast-paced setting and have a passion for hospitality, this opportunity is perfect for you!

Qualifications

• Any combination of education and experience that provides the required skills.
• Employees must maintain a neat, clean, and well-groomed appearance.

Responsibilities

• Greet and register guests with a friendly welcome and accurate information.
• Process guest accounts, handle payments, and resolve customer issues.
• Assist with bell services and maintain safety and emergency readiness.

Skills

Effective communication skills

Calculator proficiency

Patience

Tact and diplomacy

Ability to stand long periods

Input information accurately

Education

High school diploma or equivalent

Job description

Join to apply for the Front Desk Agent role at Lodging Hospitality Management

Position Summary

Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay. Provide information regarding hotel facilities and guest accommodations to meet LM Services' high standards of quality.

Examples of Duties

1. Essential Functions
2. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, address the guest by name, listen carefully to understand requests, respond with appropriate action, and provide accurate information such as outlet hours and local attractions.
3. Complete the registration process by obtaining data from the guest and/or reservation printout. Input information via computer or manual process. Confirm pertinent information, including number of guests, room preference, special requests, and departure date. Confirm room rate visually, do not announce it. Select room according to guest needs (e.g., beds, smoking/non-smoking, ground floor). Provide folders containing room keys, non-verbally confirming the room number. Complete reservation requests similarly as in check-in.
4. Obtain and verify credit cards for authorization using electronic acceptance methods. Handle cash, make change, and balance an assigned house bank. Accept and record vouchers, travelers checks, and other payment forms. Convert foreign currency at current rates. Perform accurate arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer or manual system.
5. Answer the telephone promptly within three rings, using your name and speaking clearly and pleasantly. Take and deliver guest messages accurately and timely, manually or via computer. Deliver mail, packages, and faxes as requested.
6. Close guest accounts at checkout, inquire about their stay, and negotiate compromises if needed, including revenue allowances.
7. Remain calm and alert during peak times or emergencies.
8. Resolve customer issues effectively.
9. Handle wake-up call requests accurately, repeating information and delivering calls as scheduled.
10. Perform other duties as assigned by supervisor or manager.

Supportive Functions

1. Assist guests with bell services and safety deposit boxes.
2. Operate facsimile and photocopier machines, file documents appropriately.
3. Perform other duties as needed, including cross-training and reporting suspicious activity.

Knowledge, Skills, and Abilities

• Proficient in calculator use for complex calculations.
• Effective communication skills, patience, tact, and diplomacy.
• Ability to stand long periods, read, listen, and communicate in English.
• Ability to input information accurately using computer systems.
• Hearing and visual acuity for safety and emergency detection.

Qualifications

Any combination of education and experience that provides the required skills and abilities. Employees must maintain a neat, clean, and well-groomed appearance. This position is nonexempt under FLSA.

Other Requirements

Employees must comply with company standards, rules, and regulations, including attendance and conduct. The hospitality industry requires working varying schedules, including weekends, holidays, and overtime, and participating in meetings as needed. A hospitable attitude must be maintained at all times.

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