Front Desk Agent

Omni Hotels and Resorts; Austin (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player seeks enthusiastic Front Desk Agents to deliver exceptional guest experiences. In this dynamic role, you will be the first point of contact, responsible for warmly welcoming guests, managing check-ins and check-outs, and addressing inquiries. The ideal candidate will thrive in a fast-paced environment, showcasing strong communication and organizational skills while ensuring a memorable stay for each guest. Join a company that values its associates and offers numerous benefits, from comprehensive training to unique perks, all while being part of a vibrant team in the heart of Austin.

Benefits

Free Downtown Parking

Daily Complimentary Hot Meals

Medical, Dental, Vision Insurance

401(K) Match

Tuition Reimbursement

Pet Insurance

Paid Time Off

Travel Discounts

Leadership Development Programs

Work/Life Balance Programs

Qualifications

• Ability to communicate effectively in English with guests and staff.
• Previous experience in customer service or hotel front desk preferred.

Responsibilities

• Provide a five-star welcome and assist guests during their stay.
• Process check-ins and check-outs while ensuring guest satisfaction.
• Resolve guest issues and maintain confidentiality of guest information.

Skills

Customer Service

Communication Skills

Mathematical Calculations

Organizational Skills

Problem-Solving

Multitasking

Education

High School Diploma

Previous Hotel Experience

Foreign Language Proficiency

Tools

Hotel Management Software

Cash Register Systems

Job description

Location

Austin Hotel Downtown

Located in the Live Music Capital of the World, the Omni Austin Hotel Downtown is a walking distance from the 6th Street Entertainment District. Omni is a magnificently appointed luxury hotel with the heart of the thriving downtown business center at your doorstep; you’ll be just steps away from the Austin Convention Center and the Texas State Capitol. Omni Austin Hotel Downtown’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Austin Hotel Downtown’s commitment to serve our associates and nurture their growth has led to the company’s highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Austin Hotel Downtown may be your perfect match.

Job Description

Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest’s stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams.

Omni Benefits Include

1. Free Downtown Parking in our Underground Garage
2. Associate Cafeteria with Daily Complementary Hot Meals
3. Medical, Dental, Vision, Employee Assistance Program, Telemedicine, and Short Term & Long Term Disability.
4. 401(K) Match, Pre-Tax Health Savings Account, and Flexible Spending Amount
5. Exclusive Omni Associate Travel Discounts on Hotel Rooms, Food & Beverage and more!
6. Unique Perks include Tuition Reimbursement, Adoption Services Aid, Pet Insurance, Legal Services, Paid Time Off and Friends & Family Discounts
7. Development Opportunities including Discounted E-Cornell Courses, Leadership Development Programs, Diversity & Inclusion Programs, Omni Support Center Internal Reward Program, and Work/Life Balance

Responsibilities

1. Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures
2. Empathetically listen to guest inquiries and provide appropriate responses
3. Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
4. Block rooms in the computer and follow through on designated requirements
5. Pre-register designated guests and prepare key packets
6. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
7. Maintain confidentiality of all guests and hotel information
8. Employ attention to detail in order to ensure security of guest room access.
9. Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
10. Maintain guest history files on all guests
11. Accommodate room changes expediently
12. Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
13. Issue safe deposit boxes to guests and ensure security of key
14. Monitor, send and distribute guest faxes
15. Generate, print and distribute daily and weekly reports
16. Resolve discrepancies on the room status report with Housekeeping
17. Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.

Qualifications

1. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
2. Ability to accurately and efficiently input information into computer systems
3. Ability to work cohesively with co-workers both within and outside of your department
4. Ability to compute accurate mathematical calculations
5. Ability to think clearly, quickly and make concise decisions
6. Ability to prioritize, organize and follow up
7. Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
8. Ability to stand for entire shift at the front desk
9. Previous customer service experience
10. Previous hotel front desk experience is strongly preferred
11. Previous cashiering experience is preferred
12. Fluency in a foreign language is preferred
13. Previous guest relations training is preferred

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [e-mail].

Job Locations US-TX-Austin

Posted Date 1 month ago (2/24/2025 4:54 PM)

Requisition ID 2025-119956

# of Openings 1

Category Front Office Operations