Front Desk Agent

Sleep Inn Allentown-Fogelsville; Allentown (Lehigh County); On-site; USD 28,000 - 36,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to be the welcoming face of their hotel. This role offers a unique opportunity to engage with guests, ensuring their comfort and satisfaction from check-in to check-out. With no prior experience required, the focus is on attitude and a willingness to learn. Join a team-first culture that values growth and support, where every shift presents a chance to make a difference. If you're ready to bring your energy and reliability to a dynamic environment, this could be the perfect opportunity for you.

Benefits

Team-first culture

Opportunities for growth

Supportive work environment

Flexible scheduling

Qualifications

• Must have a high school diploma or equivalent.
• Friendly communication and people skills are essential.
• Basic tech skills required for using a computer and phone.

Responsibilities

• Check guests in and out, ensuring a welcoming experience.
• Handle questions and feedback professionally.
• Collaborate with departments to maintain smooth operations.

Skills

Friendly communication

People skills

Basic tech skills

Multitasking

Reliability

Education

High school diploma or equivalent

Job description

Join the Front Line of Hospitality at Sleep Inn Allentown!

Position: Front Desk Agent (Hospitality Rockstar)
Shifts: 7 AM – 3 PM | 3 PM – 11 PM (Flexible availability preferred)

Looking for a job where every shift makes a difference? Whether you're welcoming business travelers or families visiting Dorney Park, you’ll be the face of Sleep Inn Allentown — delivering a smooth, friendly, and polished guest experience from check-in to check-out.

No experience? No problem. We’re more interested in your attitude than your résumé. If you’re reliable, ready to learn, and want to work in a welcoming, fast-paced environment, we want to meet you!

What You’ll Be Doing:

At the Front Desk:

• Be the first smile guests see — check them in, check them out, and help them feel at home

• Handle questions, feedback, and special requests like a pro

• Answer calls, give the lowdown on hotel amenities, nearby eats, and must-sees

• Collaborate with other departments to keep everything running smoothly

• Manage transactions and operate your own cash drawer

• Lend a hand with setting up or replenishing our breakfast area

Light Housekeeping Tasks:

• Restock towels, toiletries, and guest supplies at the desk

• Keep public areas (lobby, elevator, hallways) neat and tidy

• Pitch in with the laundry to keep things fresh for the next day

• Assist housekeeping when needed — we’re all in this together

What We’re Looking For:

• A high school diploma or equivalent

• Friendly communication and people skills

• Basic tech skills (you’ll be using a computer and phone)

• Ability to multitask and hustle independently or with a team

• Someone who gets that we’re running a business — and wants to be part of its success

• A great attitude and willingness to learn on the job

You’ve Got This If You Can:

• Stand on your feet for most of your shift

• Lift, carry, push, or pull up to 25 lbs (helping with laundry, restocking, etc.)

• Be flexible with scheduling — we rotate and support each other

Why Work With Us?

• Team-first culture: We celebrate wins together

• Opportunity to grow in hospitality — this could be your stepping stone

• You’re not just an employee — you’re part of the Sleep Inn Allentown story

• Fast-paced, supportive, and never boring

Ready to bring your energy, reliability, and awesome personality to the Sleep Inn Allentown team?

Apply today — let’s build something great together.