Front Desk Admin/Van Driver - Maple Valley (On-Call)

YWCA Seattle | King | Snohomish; Maple Valley (WA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Generous vacation

Sick leave plans

Retirement plan

Job summary

YWCA Seattle King Snohomish is seeking a Front Desk Admin/Van Driver to provide safe, courteous transportation for residents and front-desk support at passages Point Programs. The role includes answering phones, coordinating transportation, and assisting with guest services and office duties.

This position emphasizes anti-racism and equity, requires weekend availability, and offers a benefits package including medical insurance, generous vacation, sick leave, and a strong retirement plan.

Qualifications

• Must have valid Washington State Driver License and insurance.
• Must pass criminal background check and YWCA driving test.
• Must be knowledgeable of all safety precautions and comply with safety procedures.
• Must be able to work with ethnically and economically diverse population both children and adults.
• Ability to react calmly in emergency situations and be considerate.
• Experience working with communities of color.
• Demonstrated understanding of the intersection of racism and poverty.
• Ability to work evenings and weekends.
• Ability to work semi-independently without direct supervision by following all policies and procedures and the ability to follow through on assigned tasks.

Responsibilities

• Provide safe, timely and courteous transportation for residents.
• Adhere to PP policies regarding transport of adults and children.
• Assist residents with special needs during transportation.
• Provide pickup and delivery services as directed.
• Track and coordinate transportation destinations.
• Collaborate with PP case managers and YWCA staff for transportation support.
• Answer phones and assist office guests with information and referrals.
• Perform general office duties as needed.
• Coordinate with maintenance and update filing systems when required.
• Support hiring processes and scheduling appointments.

Skills

Customer service

Van driving

Safety awareness

Emergency handling

Diversity awareness

Job description

Why work with YWCA Seattle King Snohomish?

YWCA SKS is the region’s largest non-profit organization with a 120+ year legacy, focused on the needs of women, with programs serving 7,000 people each year. When you work with YWCA, you make a difference.

We’re women and BIPOC-led, family-centered, and supportive of employees. As a full-time YWCA employee (30+ hours), you’ll enjoy a benefits package including medical insurance, generous vacation, holiday, sick leave plans, and an outstanding retirement plan. Put your passion for racial equity and social justice to work –

What You'll Do

You will be part of a dynamic and talented team of professionals dedicated to the highest standards of excellence and quality human services. The position provides transportation to the residents of the YWCA’s Passage Point Homes to transit connections for personal appointments, shopping trips, recreational outings, etc. The position also provides operational and administrative support for the Passage Point Program including answering phones, guest services, transportation coordination, and security support.

The YWCA Passage Point is a supportive housing site with services designed to assist residents who are transitioning from incarceration into the Renton/Issaquah/Maple Valley community. All residents are committed to working toward housing stability and reunification with their children.

This position has a social justice component that requires critical thinking through the lens of racism and intersections with poverty. Knowing the core principals of antiracism and grounding those principles in everyday work are required job skills and core values.

Schedule: Weekends (Saturday and Sunday)

Expectations of your role:

• The Front Desk Admin/Van Driver is responsible for providing safe, timely and courteous transportation for residents while providing quality service
• Adheres to all YWCA Passage Point (PP) policies with regard to transport of adults and children
• Assists residents with any special needs during transportation; such as carrying packages, opening doors, assisting residents onto and out of the vehicle and to the point of destination
• Provides miscellaneous pickup and delivery services as directed
• Tracks and coordinates approved transportation destinations
• Works in coordination to provide transportation with PP case managers or any YWCA program staff that support PP residents
• Answers telephone, responds to requests for information and resources, makes referrals to outside resources, provides customer service to office guests
• May perform general office duties including filing, faxing, copying and mailings
• Calls for maintenance and repair or replacement office equipment (in consultation with the Program Manager)
• May maintain filing systems and performs record-keeping duties for check requests and timesheets
• May provide support to Department Director and Program Manager during hiring processes, including logging and organizing applications and setting appointments
• Guest sign in and sign out, checking guest list, and ensuring compliant with guest policy with residents
• Assists YWCA staff when requested with deliveries and donations and with volunteer projects
• Assure that clients, staff, volunteers and community partners are treated with respect and dignity regardless of race, ethnic background, gender or socioeconomic background
• Performs other duties as assigned

Must have's to be successful:

• Must have valid Washington State Driver License and insurance and an acceptable driving record. No more than 2 moving violation within a year period and no accidents within 3 years
• Must pass criminal background check and YWCA driving test
• Must be knowledgeable of all safety precautions and comply with safety procedures
• Must be able to work with ethnically and economically diverse population both children and adults
• Ability to react calmly in emergency situations and be considerate
• Experience working with communities of color
• Demonstrated understanding of the intersection of racism and poverty
• Ability to work evenings and weekends
• Ability to work semi-independently without direct supervision by following all policies and procedures and the ability to follow through on assigned tasks

Hours, Rate, and Benefits

• Hourly Rate: $25.00 - $26.50
• Hours Per Week: (Part-Time) 16 hours per week
• For information about our benefits, please visit:YWCA Careers & Benefits Information

Physical Requirements

• All positions at YWCA Seattle | King | Snohomish are exposed to clients who have experienced or are experiencing trauma in various forms including but not limitedto:domestic violence, sexual violence, homelessness, unemployment, financial hardship, etc. As a result, staffare at risk of secondary trauma.Employees are encouraged to seek external support and maintain self-care when working indirectly or directly with clients
• Continuously local travel to multiple locations for off-site meetings and transport of residents to meetings, appointments and transit sites.
• Frequently uses speech, hearing, and sight abilities in exchanging information with residents, agency staff, employers, representatives of community organizations and other individuals in the community
• Frequently uses hands and wrists, fingering, handling, grasping and reaching in using telephones, computers, fax machines and other office equipment and supplies
• Occasionally lifts/carries up to 20 pounds in performing duties in the office and in traveling to off-site meetings
• Occasionally reaches outward, stands, squats, kneels, bends, walks and reaches above shoulders in performing duties in the office and in traveling to off-site meetings

* Continuously over 80% time, Frequently 20-80% time, and Occasionally under 20% time

YWCA encourages applicants with a variety of experiences to apply!

At YWCA, we recognize that lived expertise is a powerful asset. This refers to the insights, knowledge, and skills developed by those who have navigated systems and experienced inequity.

Valuing lived expertise helps build trust with program participants, develop culturally responsive programs, and break down barriers to equity. It enriches our collective understanding and enhances our ability to serve communities that are furthest from opportunity.

Mental Health Considerations

All employees of the YWCA interact with clients who have experienced or are experiencing trauma in various forms, including but not limited to, racial trauma, domestic violence, sexual violence, homelessness, unemployment, and financial hardship. As a result, employees are at risk of secondary trauma.We encourage employees to seek support inside and outside the workplace and maintain self-care routines.

Equal Opportunity Employment

YWCA Seattle King Snohomishis an Equal Opportunity Employer.To read more about this, view theEEO is the LawPoster and thisEEO is the Law Poster Supplement.

Contact us at [e-mail] with any questions or if you need accommodation for your application.