Front Desk & Admin Support — Veterans Home

State of Washington; Orting (WA); On-site; USD 42,000 - 54,000; Full time

Job summary

Washington Soldiers Home in Orting, WA is hiring an Office Assistant 3 (HUC) for a full-time, permanent role. This position supports residents, families, healthcare providers, and internal teams, coordinating referrals, appointments, and daily resident care needs.

The role requires a high school diploma or GED and two years of clerical experience, with proficiency in Microsoft Office and strong English communication. Work hours are Tue–Sat, 8:00 AM–4:30 PM, on-site only.

Qualifications

• Two years of clerical experience.
• Experience with multiple phones, copiers, and fax machines.
• Ability to work proficiently in Microsoft Office.
• Must read, write, speak and understand English to facilitate effective performance of job duties.

Responsibilities

• Answer telephone at the nurse's station and relay messages as needed.
• Manage nurses' station during resident meal periods.
• Pick up and deliver items between nurses' station and offices as needed.
• Print and stock forms at nurses' stations daily and as needed.
• Print and stock kudos, employee of the month forms and hang flyers as needed.
• Print MARS, TARS, and NAC Kardex.
• Update nursing shift notes and schedules for resident baths and vital signs daily.
• Deliver resident mail and document on log daily.
• Complete IT work orders as needed.
• Assist nursing and NACs with PCC as needed.
• Print and disperse medication admin audit report daily.
• Complete hospital transfer packets.
• Notify staff via email of all changes in census beds.
• Complete missing POC documentation audit report daily.
• Stock all copiers at the end of each shift.
• Change toners and order backups as needed.
• Serve as secondary backup to staffing coordinator and nursing payroll.

Skills

Clerical experience

Multi-line phone operation

Office equipment handling

English proficiency

Education

High school diploma or GED

Tools

Microsoft Office

Copiers

Fax machines

Job description

Office Assistant 3 (HUC)
Full-Time Permanent
Washington Soldiers Home

The Washington State Department of Veteran Affairs (WDVA) is seeking a full-timeOffice Assistant 3(HUC) at the historic Washington Soldiers Home in Orting, WA. As a frontline representative of the Washington Soldiers Home, this position helps promote the quality of care we provide for our residents. You will communicate and coordinate with residents, families, healthcare providers, outside agencies, and internal teams to support treatment options, referral appointments, and responsive resident care.

Homes 24/7 facility differential:Updated as of July 1, 2025: This position is eligible for "Supplement Basic Shift Premium" for 24/7 Facilities. Employees who are assigned to a facility that provides direct care to residents, patients, and/or clients and whose duties are required to be performed on location will receive an additional one dollar ($1.00) per hour of supplemental basic shift premium for each hour of basic shift premium. This shift premium does not apply to overtime hours. The supplemental basic shift premium shall expire on June 29, 2027.

*This position has been posted within the assigned pay range through Step L. Step M has not been published as this is considered the longevity step, in alignment with state HR compensation rules.

Please Note: The hours of work are Tuesday- Saturday from 8:00 AM to 4:30 PM. This position is not eligible for telework.

Here at theWashington State Department of Veterans Affairs (WDVA), we are passionate about our mission of “Serving Those Who Served.” As a national leader in our advocacy for nearly 500,000 Veterans and their family members, we strive to connect them to earned benefits as well as innovative programs focused on their overall health and wellness. In addition, we provide critical community services through a variety of programs, and at our four State Veterans Homes located in Orting, Port Orchard, Spokane, and Walla Walla. These locations provide Medicare and Medicaid nursing home care to Veterans, including, in some instances, their spouses, widows, or Gold Star Families.

Your work will directly impact the Veterans who call Washington Soldiers Home their home. If you are ready to use your skills and compassion to make a meaningful difference in their daily lives, we invite you to apply today!Some of what you'll do:

• Answer telephone at the nurse's station and relay messages as needed.

• Manage nurses' station during resident meal periods.

• Pick up and deliver items between nurses' station and offices as needed.

• Print and stock forms at nurses' stations daily and as needed.

• Print and stock kudos, employee of the month forms and hang flyers as needed.

• Print MARS, TARS, and NAC Kardex

• Update nursing shift notes and schedules for resident baths and vital signs daily.

• Deliver resident mail and document on log daily.

• Complete IT work orders as needed.
• Assist nursing and NACs with PCC as needed.
• Print and disperse medication admin audit report daily.
• Complete hospital transfer packets.
• Notify staff via email of all changes in census beds.
• Complete missing POC documentation audit report daily.
• Stock all copiers at the end of each shift.
• Change toners and order backups as needed.
• Serve at the secondary backup to staffing coordinator and nursing payroll.

Required:

• Must be a high school graduate or have a GEDAND
• Must have Two (2) years of clerical experience.
• Must have experience with multiple phones, copiers, and fax machines.
• Must have the ability to work proficiently in Microsoft Office.
• Must be able to read, write, speak and understand English to facilitate effective performance of job duties. This includes sufficient written and verbal communication in English, to facilitate effective performance of essential functions.
• Experience/Education Equivalency statement: A combination of education and experience may be considered on a year-for-year basis. Experience must be relevant to the position.
• Agency Required Competencies for all positions:
  • The ability to take action to learn and grow.
  • The ability to take action to meet the needs of others.

Preferred/Desired Qualifications:

• Prior medical records/health information experience.
• Medical terminology experience.
• HIPAA Legislation regulation knowledge

Special requirements:

• Must be able to pass a DSHS BCCU Background Check every two (2) years in accordance with WDVA Policy 615.000 Background Checks. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
• Must successfully undergo a pre-employment criminal background check free from disqualifying convictions as defined in WAC 388-97-1800 and WAC 388-113-0020 and every two (2) years thereafter.
• Requires medical evaluation, fit testing, training, and use of respiratory protection as required by the Washington Industrial Safety and Act standards. Must be able to wear a respirator, medical gloves, gowns, eye protection, and other personal protection as required by a job or task.
• Must comply annual Tuberculin Screening in accordance with DVA policy 670.600 Tuberculosis Testing.
• Regardless of citizenship or national origin, must be authorized to work in the United States in accordance with USCIS law. Authorization to work in the United States must not require sponsorship by the employer for a visa now or in the future.
• Must maintain regular and reliable attendance.
• Must successfully complete, within mandated timeframes, employee orientation and all other mandatory annual, in-service, and other required training.
• Must become familiar and comply with all DVA policies and procedures and Collective Bargaining Agreements as applicable.
• Must sign the confidentiality statement for all employees
• Must be able to read, write, speak and understand English to facilitate effective and safe clinical care for residents. This includes sufficient written and verbal communication in English, to facilitate effective and safe clinical care for residents.

Check out this awesome video here to see what it is like to work for the WDVA!

Application Process:

Top candidates will be contacted directly to interview for this position. Because the selection will be based on information provided by you, it is in your best interest to identify the knowledge, skills and abilities that address the mandatory and desirable qualifications described below.

Please include the following documents with your application:

1. A letter of interest describing specific qualifications.

2. A current resume detailing applicable experience and education.

Finalists will be asked to provide a list of at least three professional references with current telephone numbers.

Other Information:

• This position is represented by the Washington Federation of State Employees.

Diversity, Equity, and Inclusion Employer

Here at YOUR Washington Department of Veterans Affairs our employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or Veteran status.

We believe in the importance of recognizing the value each of us contribute to the success of the mission of the agency. Having a diverse workforce is this agency’s greatest resource of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures on how we can provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone.

The State of Washington is an equal opportunity employer. Persons with a disability who need assistance in the application process or testing process, or those needing this announcement in an alternative format, may call [phone]. TTY users should first call 711 to access the Washington Relay Service.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.

If you have any questions regarding this announcement, program, or the agency, please contact us at [e-mail].