Front Desk Admin Assistant for our Health Lane Location

Thrive Behavioral Health; Warwick (RI); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

3 weeks’ vacation to start

10 sick days per year

Birthday off

11 paid holidays

Paid lunch

401k with company match

Health insurance

Dental insurance

Vision Insurance

Employee Assistance Program

Job summary

Thrive Behavioral Health, the Certified Community Behavioral Health Clinic for Kent County, is hiring an Administrative Assistant in Warwick, RI. This full-time, non-exempt role supports front-desk activities, handles the switchboard, processes payments, and maintains client data with Echo Software.

The position emphasizes professionalism and strong customer service in a community-focused environment. The candidate should have an Associate’s degree or equivalent experience, three years in

Qualifications

• Associates Degree or equivalent combination of education and experience.
• Three years related experience preferred.
• Strong working knowledge of Microsoft Word and Excel.

Responsibilities

• Greet clients/visitors and provide excellent customer service.
• Notify staff of client/visitor arrival and collect first party payments.
• Verify and update client demographic and insurance information.
• Answer incoming calls and manage scheduling with Echo Software.
• Carry out special projects and monitor email daily.

Skills

Customer Service

Organization

Communication

Education

Associates Degree

Tools

Echo Software

Microsoft Word

Microsoft Excel

Job description

Job Details

Job Location: Warwick, RI 02886

ADMINISTRATIVE ASSISTANT

ACCESS SERVICES

FULL TIME – NON-EXEMPT

Thrive Behavioral Health, the Certified Community Behavioral Health Clinic for Kent County, has been delivering mental health and substance use services since 1976. Thrive Behavioral Health understands the benefits of delivering high quality, low-cost care for Rhode Islanders. Thrive’s unique programs and services are built on evidence based, person-centric care models. Our programs include: Adult Mental Health, Youth and Family, Substance Use, Housing, Teen and Young Adult, Court Ordered, and Crisis Behavioral Health. With more than a dozen locations across Rhode Island and more than 300 employees, Thrive is continuing to grow and meet the needs of the community.

General Summary:

Responsible for greeting clients and visitors, answer and disseminate switchboard calls, and collect and record first party fees. Verify and update client demographic and insurance information. Provide backup coverage for building Administrative Assistant as needed. Track identified services and create spreadsheets as requested.

Schedule: Mon-Fri, First Shift

Location: Warwick, RI

Salary: Starting at $20/hr, depending on experience.

Essential Responsibilities:

• Greet clients/visitors appropriately. Excellent Customer Service Skills required.
• Notify staff of client/visitor arrival.
• Collect and record first party payments and track and manage client balances.
• Verify and update client demographic and insurance information.
• Ability to recognize emergency/urgent situations and respond quickly and appropriately by notifying clinical services.
• Verify insurance coverage and data enter pay sources utilizing Echo Software.
• Data enter and maintain clinical schedule utilizing scheduling Echo Software.
• Track and create group lists for ongoing groups to ensure there is ample capacity for groups.
• Call and confirm all clinical appointments.
• Answer and disseminate all incoming calls.
• Assist in special projects as assigned by supervisor.
• Review e-mail account daily for new messages.
• Carry and enliven a positive Thrive image consistent with the Thrive’s Guiding Principles and professional code of ethics.

QualificationsEducation, Experience and Competencies:

• Associates Degree or equivalent combination of education and experience from a two-year college or technical school and three years related experience.
• Strong working knowledge of Microsoft Word and Excel.
• Demonstrated ability to plan, organize, and work with minimal supervision. Excellent customer service skills a must.

Certifications, Licenses Requirements:

• Valid driver's license and automobile insurance which meets Rhode Island minimum standards required, or the ability to obtain necessary transportation in order to perform the responsibilities/tasks of the job.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; talk or hear; taste or smell. The employee lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements.

EEO/VET/LGBTQ+ Employer

Benefits:

• 3 weeks’ vacation to start, increases to 4 weeks after 2 years of employment
• 10 sick days per year
• 1 Float day
• Birthday off
• 11 paid holidays
• Paid lunch
• Low-deductible medical insurance plan
• Dental insurance as low as $0/month
• Vision Insurance
• Company-paid life insurance worth 2x your annual salary + Long Term Disability
• 401k with 2% company match
• Optional Aflac, additional life insurance, and pet insurance
• Employee Assistance Program
• Healthtrax Gym Discount
• Employee referral bonuses

All employees are considered benefit eligible if their schedule is 20 hours per week or more. Time-off balances are pro-rated for part-time employees.

Thrive believes in healthy work/life balance and a friendly/family working environment, whose values include Dignity, Respect, Teamwork and Professional Support and Development.