Front Desk

Affordable Care, LLC; Olive Branch (MS); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

9 paid holidays off

Vacation days

PTO

Job summary

Affordable Dentures & Implants is seeking a friendly, organized Dental Front Desk Coordinator to be the first point of contact for patients in a fast-paced practice. You will deliver exceptional customer service, manage check-ins/outs, and keep front-office operations running smoothly.

You will schedule appointments, answer inquiries about treatment, financing, and insurance, use Dentrix, process payments, and support the clinical team as needed.

Qualifications

• 2+ years of dental front office or receptionist experience
• Experience using a dental office software (Dentrix)
• Knowledge of dental terminology and treatment planning
• Experience managing insurance processes and patient financial communications
• Excellent customer service and communication skills

Responsibilities

• Greet patients professionally and create a welcoming first impression
• Check patients in and out; maintain efficient patient flow
• Schedule, confirm, and coordinate appointments
• Answer calls and respond to inquiries about treatment, scheduling, pricing, and policies
• Verify and maintain patient records using Dentrix
• Process payments, collect balances, and reconcile daily transactions
• Discuss financing options, including CareCredit when appropriate
• Assist patients with insurance documentation and claims
• Maintain accurate records and documentation
• Follow up with prospective patients to encourage scheduling
• Order and maintain office supplies and admin materials
• Support office operations with reports and paperwork
• Maintain a clean, organized reception area
• Assist clinical team with chairside support when needed
• Perform additional duties to support the practice

Skills

Customer service

Communication

Multitasking

Team orientation

Dental terminology

Tools

Dentrix

CareCredit

Job description

Join Affordable Dentures & Implants and Help Create Healthy, Confident Smiles!

Are you an experienced Dental Front Office Professional who enjoys helping patients and thrives in a fast-paced dental practice? Affordable Dentures & Implants is seeking a friendly, organized, and customer-focused Dental Front Desk Coordinator to be the first point of contact for our patients.

In this role, you'll play a vital part in creating an exceptional patient experience while supporting a team dedicated to transforming lives through high-quality tooth replacement solutions. If you have a passion for patient care, excellent communication skills, and experience working in a dental office, we'd love to meet you!

Why Join Us?

• Competitive compensation

• Career growth and advancement opportunities

• Supportive, team-oriented work environment

• Make a meaningful impact on patients' lives every day

• Work alongside experienced dentists and dental professionals

• Comprehensive new hire training and onboarding provided

What You'll Do

As our Dental Front Desk Coordinator, you will be responsible for delivering outstanding customer service while ensuring the daily operations of the front office run efficiently.

• Welcome patients with professionalism and compassion while creating an exceptional first impression.

• Check patients in and out while maintaining an efficient patient flow.

• Schedule, confirm, and coordinate patient appointments.

• Answer incoming calls and respond to patient inquiries regarding treatment, scheduling, pricing, financing, and office policies.

• Verify and maintain accurate patient records using Dentrix.

• Process payments, collect balances, and reconcile daily transactions.

• Discuss financing options, including CareCredit, when appropriate.

• Assist patients with insurance documentation and claim information.

• Maintain accurate patient records and documentation.

• Follow up with prospective patients and encourage scheduling.

• Order and maintain office supplies and administrative materials.

• Support office operations by preparing reports and administrative paperwork.

• Maintain a clean, organized, and welcoming reception area.

• Assist the clinical team with chairside support when needed.

• Perform additional duties as assigned to support the success of the practice.

Qualifications

• 2+ years of dental front office or dental receptionist experience required

• Previous experience scheduling patients in a dental practice

• Experience using Dentrix preferred

• CareCredit experience preferred

• Knowledge of dental terminology, treatment planning, and patient scheduling

• Experience managing the full dental insurance process, including insurance verification, benefit review, claim submission, pre-authorizations, payment posting, claim follow-up, and patient financial communication

• Excellent customer service and communication skills

• Strong organizational and multitasking abilities

• Ability to work efficiently in a fast-paced dental office

• Positive attitude with a team-first mindset

• Chairside assisting or oral surgery experience is a plus but not required

We're Looking For Someone Who Is:

• Friendly, professional, and compassionate

• Detail-oriented and highly organized

• Comfortable managing multiple priorities

• Passionate about delivering exceptional patient experiences

• Dependable, motivated, and eager to grow within a successful dental practice

Keywords:

Dental Front Office, Dental Receptionist, Front Desk Coordinator, Patient Care Coordinator, Dental Office Administrator, Dental Scheduling, Dentrix, Dental Insurance, Patient Services, CareCredit, Dental Office, Treatment Coordinator, Dental Administrative Assistant.

Benefits

We care about our employees and understand the hard work that goes into providing the best-in-class patient care. You will be provided the training needed to provide you with the support you need to do your job well. Additional benefits include , group medical and dental insurance, vision insurance, life insurance, flexible spending (health and dependent care), 401(k), 9 paid holidays off, 10 days of vacation, and 5 additional PTO days. We also offer ancillary benefits to include hospital indemnity, accident, and critical illness insurance options.

About Affordable Care

Founded in 1975, today Affordable Care, LLC is America’s largest dental support organization (DSO) focused on tooth replacement services, serving more than 360 dental practices across the United States. Supported practices primarily concentrate on extractions, dentures, implants, and fixed arches, with some practices housing an on-site laboratory to enable same-day dental services. Affordable Care is the DSO for several top dental brands including, but not limited to, Affordable Dentures & Implants, DDS Dentures + Implant Solutions, and Advanced Dental Implant Centers. From the Affordable Care Support Center, located in North Carolina’s Research Triangle Park, along with field-based teams, Affordable Care provides business expertise and support services to dental practices, taking care of non-clinical duties so dentists can focus on treating patients (visit affordablecare.com ). #ADIaux

Job Details

Pay Type Hourly

Job Category Practice Staff