Front Counter PM Team Member

Chick-fil-A; Massillon (OH); On-site; USD 11,000 - 15,000; Full time

Benefits offered by this job

Flexible hours

Competitive pay

Career advancement opportunities

Free meals

Sundays closed

Job summary

Chick-fil-A is seeking Team Members to serve guests with enthusiasm in a friendly, culture-driven restaurant environment. Positions available are full-time and part-time, with emphasis on teamwork, reliability, and excellent guest service.

Team Members will support kitchen roles, handle orders, and uphold food safety and brand standards in a fast-paced setting. Benefits include flexible hours, competitive pay, and a positive atmosphere.

Qualifications

• Ability to multitask and manage competing priorities.
• Ability to stand for extended periods and lift light objects as needed.
• Capable of working in a fast-paced restaurant setting.
• Positive attitude and friendly demeanor toward guests and colleagues.
• Team-oriented with dependable work ethic and clear communication.
• Respectful interaction with guests and teammates.

Responsibilities

• Greet and serve guests with enthusiasm and hospitality.
• Work in kitchen roles while upholding food safety and quality standards.
• Take orders, explain menu items, and handle changes quickly.
• Prepare food items for cooking and assist in various stations.
• Demonstrate knowledge of brand, products, and promotions.
• Fry, bake, or cook food items as required.
• Resolve guest concerns promptly and professionally.
• Assemble, wrap, and package food for serving.
• Ensure consistency with brand culture and service standards.
• Monitor product hold times and maintain safety standards.
• Assist in opening/closing procedures and facility upkeep.
• Communicate clearly with guests and team members, maintain sanitation.

Skills

Multitasking

Stand long periods

Fast-paced environment

Positive attitude

Team-oriented

Communication skills

Respectful conduct

Job description

Overview

At Chick-fil-A®, the Team Member role is more than just a job, it’s an opportunity. Team Members serve our guests while gaining life experience that goes far beyond just serving a great product in a friendly and fun environment. We are looking for both full-time and part-time Team Members who are hard-working, team-oriented, friendly, and honest. The perks of being a Chick-fil-A Team Member include flexible hours, competitive pay, and a positive atmosphere! This location is a Chick-fil-A, Inc.-operated location. Team Members at this location are employed by COR Restaurant Services, LLC, a wholly-owned subsidiary of Chick-fil-A, Inc.

Responsibilities:

• Greeting and serving guests with enthusiasm, courtesy, and hospitality
• Serving in various kitchen roles while maintaining standards established for food safety, quality, and speed of service.
• Taking orders, explaining, and suggesting menu items, responding to order changes or edits quickly and efficiently.
• Preparing food items for cooking.
• Demonstrating knowledge of the brand, products, and promotions
• Frying, baking, or cooking food items.
• Ensuring guest complaints are resolved properly and swiftly
• Assembling, wrapping, and packaging food for final assembly.
• Ensuring that products and guests' experiences are consistent with our brand, culture, and standard of excellence.
• Tracking and monitoring product hold times to ensure all products are served within quality and safety standards.
• Responsibly managing and maintaining inventory and equipment.
• Assisting in executing opening and/or closing procedures.
• Communicating clearly with guests, fellow team members, and leaders.
• Maintaining a sanitary and safe restaurant by mopping, sweeping floors, removing trash, cleaning equipment, and keeping restrooms clean.
• Maintaining consistent attendance and punctuality.

Requirements

• Ability to handle multiple tasks at once.
• Able to stand for prolonged periods, walk, bend, kneel, squat, and lift heavy objects, as needed.
• Ability to work in a fast-paced environment.
• Positive attitude
• Team-oriented, adaptable, dependable, and strong work ethic.
• Ability to communicate effectively with guests and team members.
• Treats others with honor, dignity, and respect.

Benefits

• Sick time or paid leave in jurisdictions where mandated
• Excellent career advancement opportunities
• Remarkable Futures Scholarship opportunities
• 100% Employer-paid Employee Assistance Program for Team Members and their Dependents
• Employer-subsidized Medical/Rx insurance, dental insurance, and vision insurance for full-time Team Members and their Dependents
• Optional voluntary life insurance for full-time Team Members with premiums paid via payroll deduction
• 401(k) retirement plan with up to 5% Employer-paid matching contribution for Team Members 21 or older who have completed 1 year of service with a minimum of 1,000 hours worked in the applicable 12 month period, or who have completed 3 consecutive years of service (reduces to 2 consecutive years of service in 2025) with a minimum of 500 hours worked in each consecutive 12-month period
• Free meal benefits based on scheduled hours
• Closed on Sundays

This job posting is for an opportunity with COR Restaurant Services, LLC (“COR Services"), a wholly owned subsidiary of Chick-fil-A, Inc. COR Services is an equal opportunity employer and does not discriminate in employment decisions based upon any status, classification, or factor protected by federal, state, or local law. COR Services will make reasonable accommodation(s) for qualified individuals with a disability and for sincerely held religious beliefs in accordance with all legal requirements. Any applicant requiring a reasonable accommodation should contact the hiring manager.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.