Front Counter Crew Member

Sharpsville Dairy Queen; Sharpsville (Mercer County); On-site; USD 17,000 - 21,000; Full time

Job summary

Sharpsville Dairy Queen is seeking enthusiastic team members to deliver fast, friendly service to fans in a fun, fast-paced environment. You will greet guests, help with menu navigation, answer ingredient questions, and uphold health and safety standards while preparing treat products.

As a team player, you’ll maintain a positive attitude, stay composed under pressure, and contribute to a clean, inviting dining area.

Qualifications

• Positive attitude and friendly demeanor
• Ability to communicate with fans and team members
• Comfortable standing for long shifts and ability to lift up to 50 pounds
• Follow health and safety procedures and local regulations
• Maintain good personal hygiene and punctuality

Responsibilities

• Be an ambassador of the Dairy Queen brand and maintain professionalism
• Greet fans warmly and assist with menu questions
• Help fans navigate the menu and explain ingredients
• Strive to exceed fan expectations with timely, quality service
• Handle customer concerns per service recovery standards
• Work as part of a cooperative team with management and colleagues
• Prepare treat products following health and safety standards
• Create a positive, safe, clean, inviting environment for fans and staff
• Demonstrate enthusiasm and a genuine passion for excellence
• Perform other duties as assigned by management

Job description

You are applying for a job with a franchisee of the Dairy Queen® system and not American Dairy Queen Corporation or International Dairy Queen, Inc. Franchisees are independent business owners. The franchisee of this restaurant will be your employer if you are hired and will make all hiring, wage, hour, and other employment-related decisions.

We strive to create positive memories for all our fans so we are looking for positive, energetic employees who are passionate about the Dairy Queen® brand and delivering exceptional customer (fan) service. If you enjoy working in a fun, fast paced environment while providing exceptional customer service we would love to hear from you. Applicants should be eager to lead, do things right, be accountable, have ownership in what they do, and be able to create smiles and stories for our fans.

Job Functions:

• Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance
• Enthusiastically greet and welcome fans to the Dairy Queen brand
• Assist fans with menu navigation and product ingredient questions
• Strive to exceed fan expectations and deliver fan first service through timely and quality service
• Calmly solve fan concerns and embrace Dairy Queen’s service recovery standards
• Be a willing team player and maintain a cooperative, harmonious working relationship with management and fellow team members
• Prepare treat products following restaurant, health, and safety standards and procedures
• Create and maintain a positive, safe, clean, and inviting environment for fans and team members
• At all times exhibit a genuine passion for excellence
• Perform other duties as assigned by management

Requirements:

• Communicate positively with fans and co-workers constantly during shifts
• Work well under pressure packed situations while maintaining a great attitude
• Comfortable standing for entire shift and able to lift 50 pounds
• Practice established food handling procedures and meet any local health regulations
• Exhibit good manners, proper personal hygiene and promptness
• Have fun and maintain a positive attitude at all times!