Freight Operations Coordinator

Hilldrup; Atlanta (GA); On-site; USD 52,000 - 78,000; Full time

Job summary

Hilldrup is seeking a Dock Master to oversee daily dock operations, ensuring safe, efficient freight movement and strict adherence to safety rules and regulations. You will coordinate staffing, schedules, equipment, and priorities while maintaining clear customer communications and dock documentation.

The role requires 2–3 years in logistics or dock operations, proficiency with MS Office, forklift experience, and a valid driver's license.

Qualifications

• High school diploma or GED is required.
• 2–3 years of relevant experience in transportation, logistics, LTL freight, warehouse, or dock operations preferred.
• Proficiency with Microsoft Office (Outlook, Excel, Word) and the ability to learn systems.
• Valid driver’s license and acceptable driving record if driving is required.

Responsibilities

• Coordinate daily dock operations to support safe, efficient, and cost-effective freight movements.
• Assist with dock setup, staffing coordination, work schedules, and operational priorities.
• Monitor dock activity and adjust schedules as needed to support productivity and service requirements.
• Maintain a clean, organized, and safe LTL dock operation in compliance with policies, safety rules, and regulations.
• Support assigned Service Center Business Plan objectives and KPIs.
• Utilize company technology, systems, tools, and processes to support productivity and performance.
• Coordinate the assignment and movement of trailers, tractors, and other equipment with supervisors and management.
• Maintain timely and accurate customer communications and dock-related documentation.
• Monitor dock operations and identify opportunities to improve productivity, service, safety, and cost performance.
• Work collaboratively with Service Center management and other departments to resolve operational issues.
• Support dock operations during periods of high volume, changing priorities, staffing challenges, and other demands.
• Maintain regular attendance and punctuality; perform other duties as assigned.

Skills

Dock operations

Forklift experience

MS Office

Driver's license

Safety compliance

KPI monitoring

Team coordination

Communication

Problem solving

Education

High school diploma or GED

Job description

Job Description

Job Description

Job Summary:

The Dock Master is responsible for coordinating and overseeing daily dock operations to ensure the safe, efficient, and cost-effective movement of freight through the Office Campus. This role coordinates dock activities, staffing, planning, schedules, equipment utilization, and operational priorities while ensuring compliance with company policies, procedures, safety requirements, and applicable regulations.

The Dock Master is accountable for meeting assigned operational KPIs, maintaining a safe, tidy, and productive dock environment, supporting employee training and development, and ensuring accurate and timely completion of dock documentation and customer communications. The position requires strong planning, communication, problem-solving, organizational, and time-management skills, with the ability to manage multiple priorities effectively in a high-volume, fast-paced environment.

Supervisory Responsibilities:

None

Key Duties and Responsibilities

• Coordinate daily dock operations to support safe, efficient, and cost-effective freight movements.
• Assist with dock setup, staffing coordination, work schedules, and operational priorities.
• Monitor dock activity and adjust schedules as needed to support productivity and service requirements.
• Maintain a clean, organized, and safe LTL dock operation in compliance with Company policies, procedures, safety rules, and applicable regulations.
• Support assigned Service Center Business Plan objectives and operational KPIs.
• Utilize Company technology, systems, tools, and processes to support productivity and operational performance.
• Coordinate the assignment and movement of trailers, tractors, and other equipment with supervisors and management.
• Maintain timely and accurate customer communications and dock-related documentation.
• Monitor dock operations and identify opportunities to improve productivity, service, safety, and cost performance.
• Work collaboratively with Service Center management and other departments to resolve operational issues and maintain an efficient flow of freight and equipment.
• Support dock operations during periods of high volume, changing priorities, staffing challenges, and other operational demands.
• Maintain regular attendance and punctuality and perform other duties as assigned.

Required Experience/Skills:

Education/Work Experience/Certificates

• High school diploma or GED required.
• 2–3 years of relevant experience in transportation, logistics, LTL freight, warehouse, distribution, or dock operations preferred.
• Proficiency with Microsoft Office applications, particularly Outlook, Excel, and Word, and the ability to learn transportation, warehouse, and operational management systems.
• 1 Year Forklift Experience
• Valid driver's license and acceptable driving record, if driving is required as part of the position.

** Skills**

• Dock and freight operations
• LTL transportation operations
• Staff coordination and scheduling
• Daily operational planning
• Workflow and workload management
• Freight movement coordination
• Trailer and equipment coordination
• Forklift and material-handling equipment awareness
• Safety compliance and hazard prevention
• OSHA and transportation regulatory compliance
• KPI and productivity monitoring
• Operational problem-solving
• Process improvement
• Customer service and communication
• Cross-functional team collaboration
• Employee training and development
• Documentation and recordkeeping
• Computer and operational systems proficiency
• Time management and prioritization
• Organization and attention to detail
• Ability to work in high-volume, fast-paced environments
• Ability to adapt to changing operational priorities
• Leadership and team coordination
• Conflict resolution
• Decision-making and critical thinking
• Knowledge of SC Logic a plus

Physical Requirements:

• Ability to stand and walk for extended periods while monitoring dock operations.
• Ability to move throughout the dock, warehouse, and service center, including navigating around freight, trailers, and equipment.
• Ability to bend, stoop, reach, climb stairs, and maneuver in an active dock environment as needed.
• Ability to lift, carry, push, or pull light-to-moderate materials or equipment as required during dock operations.
• Ability to work in a physically demanding, high-volume environment with exposure to varying temperatures, noise, and moving vehicles/equipment.

Company Description

Incumbents will be expected to embrace, champion and serve as a strong role model for Hilldrup’s organizational competencies/values:

-Empowered Accountability
-Fearless Communication
-Infectious Positivity
-Purposeful Agility
-Uncompromised Integrity
-Unwavering Commitment

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities

Company Description

Incumbents will be expected to embrace, champion and serve as a strong role model for Hilldrup’s organizational competencies/values:
-Empowered Accountability
-Fearless Communication
-Infectious Positivity
-Purposeful Agility
-Uncompromised Integrity
-Unwavering Commitment

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities