Freight Forwarding Domestic & International Operations Agent

RK Logistics Group; Fremont (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

RK Logistics Group, based in California, seeks an experienced Freight Forwarding Operations Agent to coordinate domestic and international shipments across air, ocean, ground, LTL, and truckload. You will ensure timely delivery, accuracy, and regulatory compliance while delivering exceptional customer service.

Responsibilities include booking, tracking, documentation, and carrier communications while maintaining accurate data in the TMS.

Qualifications

• 5+ years of experience in freight forwarding, transportation, logistics, or related supply chain operations.
• Experience coordinating domestic and international shipments.
• Experience with air, LTL, truckload, ocean freight, or time-critical transport.
• Experience using TMS or freight-forwarding software.

Responsibilities

• Coordinate domestic and international freight shipments from booking through final delivery.
• Arrange pickups, carrier assignments, routing, airport transfers, delivery appointments, and handoffs.
• Prepare, review, and maintain accurate shipping documentation (bills of lading, manifests, export docs).
• Enter, update, and manage shipment information in the Transportation Management System (TMS).
• Track shipments, provide status updates, and resolve delays, exceptions, and documentation issues.
• Support air, expedited, LTL, truckload, ocean freight, and project logistics.
• Communicate with customers, carriers, drivers, vendors, warehouse staff, and internal teams.

Skills

Freight forwarding

Customer service

Regulatory compliance

Documentation

Time management

Carrier coordination

Problem solving

Education

High school diploma or equivalent

Tools

Transportation Management System (TMS)

Freight forwarding software

Job description

Description

The Freight Forwarding Domestic and International Operations Agent is responsible for coordinating and managing domestic and international freight shipments across air, ocean, ground, LTL, truckload, and expedited transportation modes. This position ensures accurate and timely movement of freight from shipment acceptance through final delivery while providing exceptional customer service, operational support, and regulatory compliance. The role requires strong organizational skills, attention to detail, and the ability to manage multiple time-sensitive shipments in a fast-paced logistics environment.

Requirements

Responsibilities and Duties

• Coordinate domestic and international freight shipments from booking through final delivery.
• Arrange pickups, carrier assignments, routing, airport transfers, delivery appointments, and freight handoffs.
• Prepare, review, and maintain accurate shipping documentation, including bills of lading, manifests, export documents, and customer-specific paperwork.
• Enter, update, and manage complete shipment information in the company’s Transportation Management System (TMS).
• Proactively track shipments, provide timely status updates, and resolve delays, service exceptions, damages, shortages, and documentation issues.
• Support air freight, expedited, LTL, truckload, ocean freight, and project-logistics movements as required.
• Communicate effectively with customers, carriers, drivers, vendors, warehouse personnel, and internal account-management teams.
• Assist with dock and warehouse activities, including freight receiving, inspection, staging, consolidation, labeling, loading, unloading, and shipment verification.
• Verify piece counts, weights, dimensions, packaging, labels, and documentation to ensure accuracy, prevent claims, and meet customer requirements.
• Maintain compliance with company procedures, customer-specific requirements, TSA security standards, and applicable transportation and export regulations.
• Support time-sensitive, after-hours, and emergency transportation needs when required.

Qualifications

• High school diploma or equivalent required.
• Minimum of 5 years of experience in freight forwarding, transportation, logistics, and warehouse, operations, distribution, air freight, expedited freight, or related supply chain operations.
• Experience coordinating domestic and international freight shipments.
• Experience working with air freight, LTL, truckload, ocean freight, airport transfers, or time-critical transportation services.
• Experience using Transportation Management Systems (TMS) or freight-forwarding software.

Skills

• Knowledge of domestic and international freight forwarding processes.
• Knowledge of export documentation and transportation regulations.
• Knowledge of carrier coordination, shipment tracking, and exception management procedures.
• Proficiency in Transportation Management Systems (TMS) and freight-forwarding software.
• Strong customer service and business communication skills.
• Strong organization, planning, and problem-solving skills.

Abilities

• Manage multiple shipments and competing priorities in a fast-paced environment.
• Maintain a high level of accuracy and attention to detail.
• Analyze operational issues and implement effective solutions.
• Communicate effectively with customers, carriers, vendors, and internal teams.
• Work independently with minimal supervision and collaboratively within a team environment.
• Adapt to changing priorities and operational requirements.
• Work effectively in both office and warehouse environments.
• Support after-hours and emergency transportation requirements as business needs dictate.

RK Qualities

• Adherence to all RK Safety, Quality, ISO, and HR policies and standards

RK Logistics Group will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if RK Logistics Group is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting calcivilrights.ca.gov/fair-chance-act/.

RK Logistics Group is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and respectful workplace. We do not discriminate in employment decisions or practices based on race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age (40 or older), disability, genetic information, veteran status, or any other legally protected status under applicable federal, state, or local laws.