Freight Broker

Allen-Lund-Company; Richmond (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Inclusive culture

Training & development

Competitive compensation

Benefits & wellness

401k match

Career growth

Job summary

Allen Lund Company in Richmond, VA is seeking a Transportation Broker to manage inbound/outbound shipping logistics, perform daily check-ins, and handle related documentation. You will build customer relationships, acquire new clients, and coordinate with carriers to optimize capacity and pricing.

Ideal candidates have at least 3 years in freight brokerage or customer service, strong communication and negotiation skills, and thrive in a fast-paced team environment.

Qualifications

• Minimum of 3 years' experience in Freight Brokerage or customer service.
• Self-motivated, enthusiastic team player in a fast-paced environment.
• Strong customer service orientation and excellent work ethic.
• Excellent negotiation and problem-solving skills.
• Excellent time-management and multitasking abilities.
• Highly organized and detail-oriented.
• Clear and effective communication skills.

Responsibilities

• Sales & Acquisition: Contact new customers and drive customer acquisitions.
• Relationship Building: Develop and grow profitable volume with existing and new shippers; build relationships with developing accounts.
• Consultation: Use strong relationships to understand customer needs and identify solutions.
• Service Excellence: Deliver exceptional customer service.
• Capacity Growth: Build relationships with carriers to increase capacity for projects and lanes.
• Pricing Strategy: Stay informed on market freight rates to determine fair prices for trucks and for shippers.
• Rate Negotiation: Negotiate based on guidance from senior brokers and management.
• Solutions: Propose carrier/customer solutions to senior brokers or management.
• Daily Management: Perform daily check calls on loads in transit and prepare required freight bill documentation.
• Core Logistics: Handle freight brokerage and load bookings.
• Standards: Uphold company principles: Customer, Company, Office.

Skills

Freight brokerage

Customer service

Negotiation

Time management

Communication

Problem solving

Education

College degree preferred

Job description

Our Story

With $1,000 in his pocket, Allen Lund made the brave decision to start his own transportation brokerage company. It was 1976, when Allen Lund Company formally opened the first office in Los Angeles. Now, we have 43 offices and continue to grow!

We are always looking for exceptional people to join our fast paced, challenging, team-oriented work environment. Our culture fosters personal growth and commitment both in and out of the office. Our diverse workforce is key in delivering outstanding customer service and our commitment to our industry are main components of our unmatched reputation. We hold true the value of hiring, developing and retaining the best employees in the industry. Our management provides an open and innovative environment that promotes professional and personal growth. This is why one half of our employees have been with ALC for over 10 years!

Why we’re Awesome!!

• Inclusive company culture
• Training and Development
• Competitive Compensation
• Unparalleled Benefits & Wellness (we mean really good)!
• 401k with a generous match
• Career Growth Opportunities
• Transfer Opportunities
• Share in Company ownership
• Employee Recognition program

Your Role: Transportation Broker

We are looking for Transportation Brokers to join our team! Transportation Brokers assist in managing incoming and outgoing shipping logistics for cargo transportation carriers and shipping companies. The ideal candidate would be responsible for performing daily "check calls" on loads in transit, handling customer related issues and inquiries, and originating the necessary documentation for freight bills. If this is you, or you like a challenge– let’s talk.

What You'll Do (Your Superpowers in Action!)

Customer Acquisition & Problem Solving (The Closer)

• Sales & Acquisition:Contact new customers and be responsible for customer acquisitions.
• Relationship Building:Develop and increase profitable volume with existing and newly acquired shippers, and build relationships with developing accounts.
• Consultation:Use strong relationships to understand customer's business, better qualifying them to identify and solve the customer's problems.
• Service Excellence:Deliver exceptional customer service.

Carrier Management & Pricing (The Negotiator)

• Capacity Growth:Contact and build relationships with carriers to increase capacity for specific projects and lanes, thereby increasing the overall capacity for the office and company.
• Pricing Strategy:Gain up-to-date personal knowledge of market freight rates in order to determine a "fair" price to pay trucks and charge shippers.
• Rate Negotiation:Offer rates established by Senior Transportation Brokers and management, and negotiate as market demands.
• Solutions:Recommend solutions for customers to Senior Transportation Brokers and/or management.

Logistics & Compliance (The Executor)

• Daily Management:Perform daily "check calls" on loads in transit and originate necessary documentation for freight bills.
• Core Logistics:Handle Freight Brokerage and booking loads.
• Standards:Uphold the company standard following the company principles ofCustomer, Company, Office.

Skills & Experience (Your Arsenal of Awesome!)

• Experience:Minimum of3 year's experience in Freight Brokerage/customer service. College degree highly desired or equivalent experience.
• Mindset:Self-motivated, enthusiastic team player who excels in a fast-paced environment.
• Service & Ethics:Strong customer service orientation and excellent work ethic.
• Problem Solving:Effective negotiation and problem-solving skills, and ability to handle conflict.
• Efficiency:Excellent time-management skills with the ability to multitask.
• Execution:Highly organized and detail-oriented.
• Aptitude:Ability to quickly process information and make decisions, and work well under pressure in a fast-paced environment.
• Communication:Excellent and effective communication skills.

Join us in making a difference! Allen Lund Company is an equal opportunity employer, dedicated to diversity.